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founder-owned manufacturer of consumer products
This Chief Operating Officer role is a hands-on operating seat, not a strategy seat, owning operations, customer experience, and human resources, and reporting directly to a co-founder. The role sits on the executive team alongside the founders, the CFO, and the CMO, leading experienced directors in each function to build and scale a solid operation into an excellent one, while adding capability to serve additional channels at scale.
Nice to have:
Our client is a founder-owned manufacturer of consumer products with roughly 100 employees, about 80 of them in operations. Production, supply chain, and fulfillment all run in-house. The business sells primarily direct to consumers, with a growing wholesale and retail channel. The company has never taken outside investment, has no private equity sponsor, no board to manage, and no exit clock. Decisions are made on what’s best for the business over a ten-year horizon. Revenue is eight figures, profitable, and has grown every year since founding. The year has a pronounced peak, with a large share of annual volume landing in a single spring-to-summer window, and a second bump around the holidays. Planning for that peak and executing through it without running short or degrading service is the defining rhythm of the operating year. The model is proven and the brand has real momentum, with founders seeing this as the early stage of a much longer runway.