About This Role
This executive leadership role is for a Chief Operating Officer to lead the operating and technology engine of a $1.3 billion credit union. The COO will bring operations, payments, technology, core and digital platforms, and vendor and fintech delivery under one accountable executive, reporting to the President and CEO as a member of the executive leadership team. The mandate is to reliably run the credit union today and build the platforms, controls, partnerships, and capacity required for future growth.
Responsibilities
- Lead operations and fulfillment, including loan processing, closing, funding, and servicing; deposit operations and payments; and member service across branches, contact center, and collections, measured against clear service, quality, cost, and control metrics
- Oversee technology and platforms, including the technology operating model across infrastructure, core and digital platforms, and production support, with executive ownership of major platform change
- Manage vendor and fintech partnerships, including selection, contracting, integration, and performance management, with a partner-before-build mindset and repeatable onboarding
- Partner with growth and lending leaders to translate member insight into digital and service experiences the organization can reliably deliver
- Take first-line ownership of operational and information-security controls, examination readiness, and cyber incident response, working closely with independent risk and compliance
- Redesign processes first, then apply automation and AI where they deliver measured gains in productivity, service, and cost
- Build business cases with Finance, prioritize investments against capacity and regulatory commitments, and redirect work that is not delivering
- Build and develop a leadership team across operations and technology, escalate risks early, and provide the executive team with a clear view of execution
Requirements
- Bachelor’s degree in business, finance, information systems, or a related field, or equivalent executive experience
- 15 or more years of progressive leadership, including 7 or more years at the VP level or above in a bank, credit union, or other regulated financial institution
- Executive leadership of operations or technology, with meaningful hands-on exposure to the other
- Led a core conversion or major platform migration from planning through go-live and stabilization
- Track record of improving processes, service delivery, and cost to serve across loan, deposit, payments, and member service operations
- Managed a significant vendor and fintech portfolio, including contracts, service levels, and performance
- Strong command of regulatory, information-security, and third-party risk expectations, including cyber incident response and notification
