About This Role
This Chief Operating Officer role is for an execution-focused leader who will translate company strategy into operating plans, build effective teams, and drive sustainable business growth. The COO will report to the CEO and oversee all operating processes for manufacturers, business buyers, and partners.
Responsibilities
- Translate company strategy into quarterly and monthly operating plans, budgets, ownership, and milestones
- Lead performance reviews and corrective actions
- Oversee operating processes for manufacturers, business buyers, and partners, including demand collection, supplier evaluation, quotations, order conversion, and account management
- Coordinate procurement, production, quality control, logistics, and delivery
- Establish processes for resolving fulfillment issues
- Build standard operating procedures, clear responsibilities, and approval processes
- Coordinate business, technology, marketing, and finance teams
- Establish operating dashboards covering transaction volume, revenue, gross profit, collections, repeat purchases, fulfillment costs, and delivery performance
- Build and develop the operations team, including staffing plans, recruitment, performance management, and leadership development
- Advance key partnerships and negotiations within delegated authority
- Work with finance, legal, and technology leads to manage operational risks
Requirements
- Demonstrated experience leading operations and cross-functional teams, supported by measurable business results
- Experience in one or more of the following: B2B commerce, e-commerce, supply chains, procurement, or platform businesses
- Ability to develop operating plans, manage budgets, and make data-informed decisions
- Strong project execution, negotiation, and problem-solving skills
- Professional proficiency in Mandarin Chinese and English, with the ability to coordinate teams across time zones
- Sound judgment, integrity, discretion, and adaptability in a startup environment
Nice to have:
- Building operations from the ground up
- Cross-border commerce
- Manufacturer partnerships
- Group purchasing
- Customized production
- Warehousing or logistics
- Familiarity with practical applications of DAO, Web3, or AI
Benefits
- Performance bonus: Terms to be confirmed, considering gross profit, collections, fulfillment, and team performance
- Long-term incentives, if offered: Structure, eligibility, and vesting subject to a written agreement
- Benefits, work arrangement, and travel requirements: To be confirmed