Chief of Staff/Head of Operations

About This Role

This high-impact role serves as a key partner to the CEO and leadership team, driving strategic priorities and operational initiatives within a rapidly growing technology organization. The position suits a driven, adaptable individual who can think strategically, solve problems, and translate ideas into action, taking ownership beyond defined responsibilities in a fast-paced, entrepreneurial environment.

Responsibilities

• Serve as a trusted partner to the CEO and leadership team, helping manage priorities, communication, and follow-through
• Partner with executive leadership on strategic priorities, special projects, and critical business initiatives
• Translate leadership objectives into clear action plans, timelines, and measurable deliverables
• Lead cross-functional initiatives from planning through execution, ensuring accountability and follow-through
• Rally teams and stakeholders around deadlines, deliverables, and organizational priorities
• Identify blockers, solve problems, and keep initiatives moving forward
• Prepare executive presentations, reports, briefings, proposals, and other materials to support leadership decision-making
• Conduct research and analysis and provide leadership with visibility into key business priorities and initiatives
• Identify opportunities to improve processes, efficiency, and organizational effectiveness
• Help establish structure, processes, and operating rhythms across the organization
• Take ownership of special projects and emerging business needs
• Handle sensitive information and executive communications with discretion and sound judgment
• Be willing to jump in, "block and tackle," and take on whatever needs to be addressed
• Coordinate activities across teams and time zones while maintaining visibility into deadlines and deliverables

Requirements

• 7+ years of experience in strategy, operations, consulting, business operations, executive leadership support, or a similarly high-impact role
• Experience working in a startup, entrepreneurial, or rapidly scaling environment, with a track record of taking on increasing responsibility as the organization grows
• Experience working closely with senior leadership and taking ownership of increasingly complex, high-priority initiatives
• Demonstrated ability to operate effectively in environments where priorities change quickly and responsibilities may extend beyond a traditional job description
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities with a practical, execution-oriented mindset