Chief of Staff

About This Role

The Chief of Staff manages the hospital to ensure the highest quality of veterinary care, exceptional client service, and maximum productivity of the veterinary medical team. This role advocates for pets and their quality of life while building long-term relationships with clients and educating them on all aspects of pet health.

Responsibilities

• Manage the hospital and veterinary medical team to maximize efficiency, productivity, and profitability.
• Train the team on Banfield guidelines and practices, ensuring compliance and exceptional client service.
• Oversee client education about Optimum Wellness Plans, preventive care, and hospital services.
• Identify bottlenecks in medical operations and formulate solutions to enhance care delivery.
• Partner with the Medical Director and Practice Manager to interview, select, train, and mentor hospital associates.
• Create and maintain veterinarians' schedules while planning time off and continuing education.
• Act as a communications liaison, holding routine team meetings and sharing business information.
• Develop annual planning, budgeting, and productivity levels for the hospital.
• Ensure compliance with all practice policies and local, state, and federal laws.

Requirements

• Proven leadership experience in a veterinary or healthcare setting.
• Strong communication and interpersonal skills.
• Ability to train and mentor veterinary staff effectively.
• Knowledge of veterinary medical practices and client service standards.
• Familiarity with budgeting and financial management in a healthcare environment.

Benefits

• Opportunities for professional development and continuing education.
• Collaborative work environment with a focus on quality care.
• Employee discounts on veterinary services and products.

Important Details

• Schedule: Full-time
• Contract: Permanent

Application Process

• Submit your application through the designated platform.
• Prepare for interviews with the Medical Director and Practice Manager.

About the Company

Banfield Pet Hospital is dedicated to providing high-quality veterinary care and exceptional service to pets and their owners. With a commitment to the human-pet bond, Banfield focuses on preventive care and client education to enhance the health and well-being of pets.