About This Role
This Chief of Staff role supports a family-owned retail group that is a market leader, aiming to double its network by 2030 with over 20 new store openings per year. The position is crucial for driving the organizational transformation required for this rapid growth, focusing on simplifying processes, accelerating decision-making, and integrating AI across all teams, from headquarters to agencies.
Responsibilities
- Prioritize, arbitrate, and manage sensitive issues, preparing decisions and executive committee meetings
- Monitor execution, ensuring each decision has an owner, a deadline, and measurable results
- Lead the transformation roadmap, covering organization, processes, tools, and customer journeys
- Directly manage high-stakes projects, including the integration of new agencies, margin optimization, risk coverage, new services, and reorganizations
- Break down silos between departments (Commercial, Network, Finance, HR, Marketing, IT, Operations, Real Estate) and franchisees
- Create necessary organizational structures to absorb growth without increasing bureaucracy
- Identify AI applications that save time or increase margins, department by department
- Implement AI solutions, such as automated reporting and steering, agency team assistants, and decision-making tools for managers
- Support teams, managers, and support functions until real adoption on the ground
- Measure the impact of each AI application and discontinue those that do not produce results
Requirements
- Graduate of a top business or engineering school
- 5 to 10 years of experience in transformation, with proven implementation: performance improvement consulting, turnaround management, value creation in a fund, or transformation/integration within a retail, service, or agency network group
- Demonstrated experience deploying AI applications within an organization and showing their impact (personal use of AI is not sufficient)
- Ability to effortlessly transition between financial figures and on-the-ground realities: capable of analyzing margins and tactfully challenging managers
- Achieves results without hierarchical authority
- Structures processes without creating bureaucracy
- Experience in retail, franchising, or a multi-site network is a significant advantage
Benefits
- Lead the transformation of a rapidly growing group, with a General Manager who has made it a priority
- Direct and continuous access to the General Manager, providing a 360° view of the company
- Real autonomy and decision-making power within your scope
- A stepping stone to executive functions: Deputy General Manager, Head of Transformation, Network Operations, or Development
