About This Role
This Chief Information Officer role involves managing and establishing processes and methodologies for robust, scalable, secure, and cost-effective technology solutions for various agencies. The position oversees initiatives with clinical impact, partners with other technology services agencies, and supports the full Systems Development Life Cycle. It suits a leader with strong IT experience, particularly in healthcare, who can manage technical teams and drive process improvements.
Responsibilities
- Manage and establish processes, procedures, and value delivery methodologies that result in robust, scalable, secure, and cost-effective technology solutions for the Agencies
- Oversee Agency initiatives that have a clinical impact and partner with other Commonwealth technology services agencies such as Executive Office of Technology and Security Service (EOTSS) and EOHHS IT
- Recommend programs and applications while supporting full Systems Development Life Cycle: Requirement Definition, Analysis, Design, Development, Testing, and Conversion
- Analyze deliverables such as requirement documents, detailed design documents, and use cases for thoroughness and detail
- Partner with DACIO for IT Business Solutions, as well as other EOHHS departments or Agencies
- Establish and maintain performance metrics for all associated services
- Manage quality control and auditing processes
- Assist in determining staffing needs and proper allocation of staff to work functions
- Maintain departmental strategic plans, knowledge base, error correction strategies, and tactical processes through batch log review, consultation with end users, and programming and other technical staff
- Serve as liaison between users, developers, operations management, project manager, and agency personnel to establish or adjust production priorities
- Analyze requests for new or enhanced systems by reviewing documentation and consulting with end users and technical personnel to assess user needs to determine feasibility of automating solutions to user issues
- Review changes in State and Federal regulations to determine the impact on existing systems and recommend system modifications to accommodate these changes
- Participate in overarching team goals and initiatives, offering innovative, constructive ideas to further the departments’ success and growth
Requirements
- Minimum 5-10 years of IT related experience with project management, development, operations, hardware, and infrastructure, preferably in a large, complex IT healthcare environment
- At least 3-5 years of leadership and supervisory experience with managing technical teams
- Ability to complete performance appraisal, employee coaching, training, development, and performance management tasks
