This leadership role provides governance and management oversight for the bank's entire technology environment, including operations, infrastructure, cybersecurity, digital banking, and data governance. The Chief Information Officer (CIO) provides strategic leadership for all technology operations, services, and governance, partnering with business leaders to align technology investments with strategic objectives, operational efficiency, and risk management. The position is accountable for the availability, resiliency, scalability, security, and cost-effectiveness of the bank's technology capabilities.
Responsibilities
Develop and execute the bank's technology strategy, multi-year roadmap, annual operating plan, and investment priorities
Advise executive management and the Board of Directors on technology strategy, cybersecurity, operational resilience, digital transformation, emerging risks, and significant technology investments
Lead technology modernization, digital transformation, and technology partnership initiatives
Evaluate emerging technologies, market developments, and banking industry trends to identify opportunities for improvement
Establish technology portfolio governance, business use standards, project prioritization, and benefit-realization practices
Direct the bank's technology infrastructure, networks, cloud services, telecommunications, enterprise applications, end-user computing environment, and technology support services
Maintain enterprise architecture and technology standards that support secure integration, scalability, reliability, interoperability, and prudent lifecycle management
Ensure technology systems and support services meet established performance, availability, capacity, recovery, response, resolution, and service-level objectives
Oversee technology service management practices, including incident, problem, change, release, configuration, asset, patch, and vulnerability management
Establish and monitor support intake, prioritization, escalation, root-cause follow-up, user communication, and service-performance reporting practices
Identify and address technical debt, unsupported systems, single points of failure, and other technology concentration or resiliency risks
Partner with Enterprise Risk and other control stakeholders to maintain an effective, risk-based information security and cybersecurity program
Ensure administrative, technical, and physical safeguards protect bank, customer, and employee confidential or sensitive information
Manage security architecture, identity and access management, vulnerability remediation, threat detection, logging, incident response, and secure configuration practices
Coordinate the technology response to cybersecurity incidents and significant operational disruptions
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Establish and maintain a technology risk management and control framework consistent with applicable laws, regulations, regulatory guidance, industry standards, and the bank's enterprise risk management program
Ensure technology controls are appropriately designed, documented, implemented, tested, monitored, and remediated
Serve as the primary management liaison for technology-related regulatory examinations, internal audits, external audits, and independent assessments
Ensure timely and sustainable remediation of examination findings, audit issues, risk acceptances, control deficiencies, and management action plans
Maintain current technology policies, standards, procedures, inventories, diagrams, and governance records
Own the lifecycle management of critical technology vendors, including due diligence facilitation, selection, contracting, implementation, monitoring, performance management, escalation, renewal, transition, and termination
Participate in negotiations for material technology and cybersecurity agreements
Ensure fintech partnerships and outsourced technology arrangements meet contractual obligations and operate within approved governance, risk, compliance, and customer-protection frameworks
Ensure technology recovery strategies, backups, redundancy, recovery testing, cyber-recovery capabilities, and telecommunications resilience support business continuity, disaster recovery, crisis management, and operational resilience objectives
Coordinate technology recovery efforts during significant business interruptions and regularly report readiness, exceptions, test results, and material risks to management and the Board
Support enterprise data governance to improve data quality, ownership, lineage, accessibility, retention, security, reporting, and responsible use
Establish governance and technical standards for artificial intelligence, automation, analytics, and emerging technologies
Promote responsible experimentation and innovation while ensuring new capabilities receive appropriate legal, compliance, risk, information security, privacy, and vendor review before implementation
Develop and manage the annual technology budget, forecasts, capital plan, staffing plan, vendor expenditures, performance metrics, executive dashboards, and total cost of ownership
Lead, coach, and develop technology personnel; establish performance and development expectations; support succession and workforce planning; build effective stakeholder relationships; and perform other duties as assigned
Embody the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles
Complete administrative tasks with a sense of urgency, including required Bank Compliance Training
Respond to internal and external inquiries in a timely and professional manner
Positively represent the Bank through ethical conduct and community involvement
Ensure adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT responsibilities specific to the role
Perform duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment
Travel up to 10%, including attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs
Requirements
Bachelor’s degree from an accredited college or university in a relevant field (e.g., Information Technology, Computer Science, Cybersecurity, Business, or related) preferred
Professional certifications such as CISSP, CISM, CRISC, CISA, CGEIT, PMP, or comparable technology, security, risk, governance, or project management credentials are preferred but not required
10 or more years of progressively responsible technology experience, including at least 5 years in a senior leadership role with enterprise-wide responsibility
Financial institution experience strongly preferred, including experience with banking platforms, digital banking, payments, regulatory examinations, technology risk, cybersecurity, vendor management, and major system implementations
Excellent organizational and time management skills, with the ability to provide leadership, delegation, motivation, problem resolution, and training for 4 or more employees using positive supervisory techniques to ensure maximum productivity
Capable of establishing performance standards, measuring outcomes, taking corrective action, and appropriately rewarding employees
Comprehensive knowledge of management procedures, with the ability to plan department activities including developing strategies and creating policies and procedures
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees
Strong teamwork and relationship skills with the ability to lead collaborative efforts, foster alignment, and drive results
Ability to take initiative and impact change within the Bank through consensus building, negotiation, and conflict resolution
Commitment to continuous learning and professional development of self and team members to stay current with industry standards and best practices
Demonstrated ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with team members, customers, and direct reports
Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs
Capable of managing multiple priorities and meeting deadlines in a dynamic environment
Proven ability to adapt to changing priorities and procedures
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities
Benefits
Medical, dental, and vision coverage
Life insurance
Paid vacation
401(k) retirement plan
Training & development opportunities
Tuition reimbursement
Employee Assistance Program
Internal job postings and referral program
Employee ownership through our ESOP program
About the Company
FFB Bank, established in 2005, is a top-performing community bank focused on helping businesses, professionals, and successful individuals achieve their financial goals. It offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions.
