This leadership role involves providing corporate leadership and strategic planning for the City's information technology function, supporting City operations, corporate priorities, and the delivery of municipal programs and services. The Chief Information Officer is accountable for the leadership, delivery, and continuous improvement of IT services, including enterprise technology and artificial intelligence strategy and governance, technology architecture, roadmaps, investment planning, enterprise applications, digital capabilities, infrastructure, asset management, and workplace technology and user support services.
Responsibilities
Provide corporate leadership and strategic planning for the City's information technology function
Support City operations, corporate priorities, and the delivery of municipal programs and services
Lead, deliver, and continuously improve the Service's priorities, services, programs, and operations
Oversee enterprise technology and artificial intelligence strategy and governance, technology architecture, roadmaps, and investment planning
Manage enterprise applications and digital capabilities, technology infrastructure and asset management, and workplace technology and user support services
Provide strategic technology and artificial intelligence advice to the General Manager, City Manager, senior leaders, and Council on technology services, digital transformation, AI adoption, investments, risks, and organizational priorities
Ensure information security, privacy, data governance, accessibility, ethical use, and digital risk requirements are integrated into technology and artificial intelligence strategies, investments, services, and operational practices
Effectively manage the Service's human and financial resources, including contracted services
Maintain productive relationships with internal and external partners
Foster corporate alignment, continuous improvement, and service excellence
Requirements
Completion of 4-year university degree in Computer Science, Business Administration, Public Administration, or other related field
Minimum of 10 years of progressively responsible senior leadership experience in technology and artificial intelligence strategy, governance, digital transformation, service delivery, enterprise applications, and technology infrastructure within a large, complex public-sector or comparable environment
Minimum of 5 years leading multidisciplinary teams, organizational change and adoption, external contract resources, and operating and capital budgets
Knowledge of principles, practices, legislation, regulations, standards, and governance frameworks related to information technology services, programs, and operations
Knowledge of enterprise technology strategy, governance, architecture, roadmaps, and investment planning
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Knowledge of enterprise applications and digital capabilities, technology infrastructure and asset management, workplace technology and user support services
Knowledge of industry trends, emerging technologies, developments, leading practices, and service delivery models
Knowledge of artificial intelligence technologies, enterprise AI platforms, adoption approaches, operating models, and lifecycle management
Knowledge of responsible AI principles and governance, including human oversight, transparency, fairness, accessibility, privacy, security, data governance, records management, procurement, and risk management
Knowledge of enterprise AI adoption and enablement practices, including use-case evaluation, prioritization, implementation, performance measurement, and value realization
Knowledge of organizational change management, workforce enablement, digital literacy, and technology adoption practices
Knowledge of information security, privacy, and digital risk principles and requirements as they relate to technology services and operations
Knowledge of public sector governance, public administration, policy development, and business administration principles and practices
Knowledge of principles and methods of economic, financial, social, and political risk analysis
Knowledge of project management principles and practices
Knowledge of the City of Ottawa, its operations, corporate governance structure, priorities, and decision-making processes
Knowledge of relevant legislation, regulations, City policies, and procedures
Knowledge of public-private partnerships and other alternative service delivery models
Knowledge of human resource management practices in a unionized work environment
Familiarity with applicable health and safety legislation, knowledge of any potential or actual danger to health or safety in the workplace, and knowledge of appropriate actions to be taken to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
Fluency in both of Canada’s official languages is required, and a language assessment will be completed as part of the selection process
Important Details
Schedule: 35.00 hours per week
Contract: 1 Full Time Permanent Position
Application deadline: 23/10/2026
About the Company
The City of Ottawa provides municipal programs and services.
The City of Ottawa offers a diverse range of career options.
