Chief Executive Officer

About This Role

This Chief Executive Officer role involves owning the entire business, including strategy, product direction, go-to-market, team, and profit and loss. The role reports to a Banyan Operating Partner and has full operational authority over the day-to-day running of the company. It suits a leader with a strong background in telecom and a clear vision for leveraging AI to drive product innovation and market expansion.

Responsibilities

• Grow recurring revenue in a market where the buyer universe is finite and every new logo is a competitive displacement or a launch you help stand up
• Protect retention and pricing power, managing revenue concentration in large accounts by defending relationships and widening the base
• Push the product forward on an AI-first thesis, turning transaction, usage, and margin data into wholesale margin intelligence, churn prediction, and automated care
• Expand into adjacent markets such as converged billing for ISPs and WISPs, and other subscriber-billing markets that share the same operational spine
• Own the carrier and regulatory surface, including carrier partnership diligence, enterprise security questionnaires, and compliance posture

Requirements

• Executive experience (CEO, COO, CRO, CPO, GM, or SVP-level) at an MVNO, MVNE, or MVNA, or at a company selling directly into them
• Direct P&L ownership with accountability for growth, net revenue retention, and margin
• Working fluency in wireless operations: wholesale carrier economics, activation and provisioning, rating and mediation, number porting, eSIM and BYOD, device financing, dealer and retail channels
• Practical command of the regulatory environment: CPNI and Section 222, CALEA, STIR/SHAKEN, USF and state regulatory fees, 10DLC, and the post-ACP Lifeline landscape
• Technical literacy sufficient to make credible build-versus-buy calls and to be a real counterpart to an engineering leader
• Demonstrated use of AI in a product, in a business, or both, with a clear point of view on where it creates durable value versus where it is theater
• Track record leading a small, senior, fully remote team

Nice to have:

• Has led a company or business unit through a repositioning, pricing redesign, or platform transition before the market forced it
• Experience with B2B SaaS in a concentrated-customer environment, including how to grow out of concentration rather than just survive it
• Hands-on carrier relationship management with T-Mobile, Verizon, or AT&T wholesale organizations
• Familiarity with telecom tax and compliance engines, and with the operational reality of migrating between them
• ISP, WISP, or fixed wireless billing exposure
• M&A experience, either as an acquirer of small software assets or as an operator inside an acquired company