Chief Executive Officer

About This Role

This Chief Executive Officer role is for a commercially minded leader with strong operational capabilities to guide a stable and profitable service organization through its next phase of growth. The incoming CEO will build upon existing foundations to enhance profitability, optimize operational performance, and identify new revenue opportunities.

Responsibilities

• Own profitability, cash flow, and growth, with a clear understanding of pricing, contract economics, and margin factors
• Lead a large workforce delivering high volumes of service within tight margins
• Improve productivity, capacity, and consistency of delivery
• Make effective use of existing systems and introduce new technology tools where there is a clear business case
• Develop senior client relationships, oversee negotiations, and identify opportunities to expand existing revenue streams
• Give the management team clear direction, support sound decisions, and maintain accountability for results
• Work with the Board on business priorities, investment decisions, and sustainable growth

Requirements

• Substantial commercial and operational responsibility in a service business, with direct ownership of financial performance and evidence of improving results
• Experience leading a large workforce in a high-volume, labor-intensive environment
• Understanding of how decisions on people, pricing, deployment, and service delivery affect profitability
• Practical experience deploying software, automation, and AI tools across an organization, securing adoption, and measuring the benefits

About the Company

This organization is a stable, profitable service organization with established revenue streams.