About This Role
This executive leadership position involves overseeing the central administrative services for a bi-county agency, ensuring efficient and policy-compliant operations across finance, human resources, information technology, and enterprise systems. The role suits a dynamic, strategic, and energetic leader who understands public service and organizational operations, with a focus on modernizing procedures and finding innovative solutions.
Responsibilities
- Serve as the senior administrative officer responsible for delivering efficient, coordinated, and policy-compliant services across finance, human resources, information technology, and enterprise systems
- Report to the M-NCPPC Co-Chairs and work closely with the General Counsel and Secretary-Treasurer to align centralized administrative services with departmental needs, legal mandates, and long-term goals
- Provide direct oversight of four functional leaders and a Deputy Director, leading a team of 98 staff members
- Guide continuous improvement, modernization, and change management, balancing central policy with departmental operational autonomy
- Set service standards for administrative functions across the M-NCPPC
- Review and assess organizational operations to identify areas for sharpening service delivery and setting a durable foundation for the future
- Advance a service-oriented culture by working with administrative teams to achieve increased customer service to the departments
- Establish accountability across Central Administrative Services by working collaboratively with other officers to bring finance, procurement, accounts payable, human resources, information technology, and administrative functions into a coherent reporting and accountability structure
- Standardize and consolidate service delivery across the M-NCPPC by building consistent, well-documented processes that apply evenly throughout the organization
- Create a strategic planning framework for the future by developing a shared plan that sets priorities, resource expectations, and performance standards for Central Administrative Services
Requirements
- Bachelor’s degree in public administration, business administration, finance, human resources, or a closely related field
- At least 14 years of senior leadership experience across administrative functions such as finance, procurement, human resources, or information technology
- Substantial experience directing and coordinating the work of functional leaders
- Confident, visionary, multi-talented, and credible executive with excellent communication and team-building skills
- Ability to set a clear direction, document and standardize work processes, and hold functions accountable to shared expectations
- Ability to earn the trust of experienced professionals with institutional knowledge