About This Role
This executive leadership position shapes the operational backbone of the Vermont Housing Finance Agency (VHFA), a mission-driven agency focused on affordable housing. The Chief Administrative Officer (CAO) serves as a key member of the Executive Leadership Team, providing strategic direction across Information Technology, Human Resources, Marketing & Public Affairs, and Administrative Services & Facilities. It is a transformational role responsible for modernizing agency technology, nurturing a high-performing culture, safeguarding institutional reputation, and aligning organizational infrastructure with state housing priorities.
Responsibilities
- Ensure technology investments, priorities, and systems are aligned with Agency business needs and strategic objectives
- Oversee cybersecurity, business continuity, information management, and technology modernization efforts
- Promote the effective use of technology and emerging tools to improve efficiency, collaboration, service delivery, and decision-making
- Recommend prioritization and resource allocation for Agency-wide technology initiatives
- Maintain effective talent acquisition, employee development, performance management, succession planning, compensation, and employee engagement practices
- Direct the development and implementation of human resource policies, programs, and practices that support organizational goals and compliance obligations
- Direct the marketing strategy and oversee its implementation
- Maintain strategic communications plan and oversee its implementation
- Serve as strategic advisor on communications, messaging, reputation management and public engagement
- Oversee crisis communications planning and response efforts
- Oversee legislative affairs, public policy and intergovernmental relations
- Coordinate organizational responses to legislative, regulatory, and public policy developments affecting the agency’s mission and operations
- Direct internal agency-wide communications and all-staff meetings to address general organizational matters
- Maintain a safe, professional, and productive work environment through effective facilities and equipment management
- Oversee stewardship of administrative resources, vendor relationships, contracts, and operational budgets
- Maintain effective systems for records management, workplace safety, and business continuity
- Provide strategic leadership for the Agency's administrative, technology, human resources, and facilities functions
- Ensure organizational infrastructure, business systems, and administrative services effectively support Agency operations and strategic priorities
- Promote operational excellence, continuous improvement, and organizational effectiveness across administrative functions