Chief Administrative Officer - Community Programs

About This Role

This executive leadership role provides strategic, operational, clinical, and financial oversight for one of Connecticut's largest community-based service systems. Reporting directly to the President & CEO, the Chief Administrative Officer for Community Programs oversees residential and community-based programs across more than 59 locations, serving individuals throughout multiple communities. The role leads a high-performing management team and ensures exceptional, person-centered services and sustainable organizational growth.

Responsibilities

• Provide executive leadership for residential and community-based programs
• Ensure high-quality, person-centered service delivery
• Drive operational excellence, regulatory compliance, and financial performance
• Balance long-term strategic planning with day-to-day operational oversight
• Monitor performance metrics and implement continuous improvement initiatives
• Utilize data and industry trends to identify opportunities for innovation and growth
• Participate in leadership coverage and emergency response as required
• Lead, mentor, and develop a large multidisciplinary leadership team
• Foster a culture of accountability, collaboration, and continuous improvement
• Support workforce development and succession planning initiatives
• Strengthen organizational alignment through effective communication and leadership
• Contribute to enterprise-wide strategic planning and decision-making
• Serve as a visible ambassador for Oak Hill within the community
• Build and maintain relationships with families, guardians, funding agencies, service providers, and community partners
• Collaborate with state and regulatory agencies, including DDS, DSS, HUD, and other stakeholders
• Partner with internal departments to support organizational priorities and community engagement efforts
• Oversee community program budgets, forecasting, and resource allocation
• Monitor financial performance and implement corrective actions as needed
• Ensure compliance with all applicable federal, state, and local regulations
• Lead efforts to maintain licensing, accreditation, and quality standards
• Promote organizational transparency, accountability, and operational integrity

Requirements

• Master's degree in Human Services, Business Administration, Healthcare Administration, Public Administration, or a related field
• Minimum of 10 years of progressively responsible leadership experience
• At least 5 years of senior-level management experience overseeing large programs, departments, or service systems
• Equivalent combinations of education and experience may be considered