Leading the business operations of Boys & Girls Clubs of King County, the Chief Administrative Officer (CAO) is responsible for Finance, Human Resources, Information Technology, facilities, real estate, contracts, and risk management. This executive role, reporting to the President & CEO, involves building enterprise-wide operational systems, financial discipline, and infrastructure to support youth across all Club sites and facilitate organizational growth. The CAO will strengthen processes and ensure consistent compliance with policies across the organization, with a focus on assessing, designing, and implementing integrated systems for efficiency and scalability.
Responsibilities
Serve as a strategic partner to the President & CEO and translate organizational priorities into coordinated action within and across departments
Prepare and present timely financial, operational, and strategic information to the CEO, the Board, and its committees, including the finance and audit committees
Lead enterprise-wide transformation: assess systems, structures, and processes, and drive change with a focus on alignment, communication, accountability, and sustainable adoption
Set goals for each department and its leader; recruit, guide, develop, and evaluate the performance of direct reports
Assess, design, and implement integrated enterprise-wide operational systems, processes, and infrastructure that enable the organization to operate efficiently and scale
Lead the selection, implementation, and adoption of core enterprise platforms (e.g., financial/ERP, HRIS and payroll, data and reporting) and integrate them across departments and Club sites
Establish standard operating procedures, clear process ownership, and performance metrics across operational functions
Strengthen operational processes across the organization, identifying gaps and inefficiencies and putting in place consistent, well-documented practices
Ensure compliance with organizational policies and procedures across all departments and Club sites, establishing the internal controls, monitoring, and accountability needed to sustain it
Lead the regular review and updating of organizational policies so they remain current, clear, and consistently applied
Evaluate the appropriate use of internal resources, outsourcing, and strategic partnerships to deliver effective, cost-efficient services
Lead the finance department through the Director of Finance, including accounting, financial planning and analysis (FP&A), financial reporting, and internal controls
Direct the annual budgeting process and multi-year financial forecasting and planning, in partnership with the CEO and senior leadership
Provide financial analysis and insight to guide strategic, operational, and investment decisions, and monitor organizational performance against budget
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Oversee the annual audit, cash management, and financial compliance
Lead Human Resources through the Director of HR, including talent acquisition, compensation and benefits, employee relations, learning and development, and HR compliance
Align people strategy, organizational design, and workforce planning with organizational priorities and transformation goals
Oversee technology strategy, infrastructure, systems, and vendors, including cybersecurity and the protection of youth, family, donor, and employee data
Build the organization's business analytics capability, including KPIs, dashboards, and reporting that support data-informed decisions across programs, fundraising, and operations
Lead the facilities portfolio, capital improvements, construction, and real estate strategy, including the right mix of owned, leased, and collaborative facilities
Oversee risk management, insurance, procurement, contracts, leases, and other business agreements, and advise on, negotiate, and administer contracts
Ensure risk management, facilities, and rental practices support Boys & Girls Clubs of America child safety requirements, in partnership with program and safety leadership
Lead enterprise emergency preparedness, crisis response, and business continuity planning across all Club sites and administrative offices
In collaboration with the Chief Club Operations Officer, identify opportunities to generate additional revenue, including through Club rentals and real estate assets
Resolve operational issues promptly and keep senior leadership informed
Perform other duties as assigned
Requirements
Bachelor's degree in business administration, finance, accounting, public administration, or a related field
15+ years of senior executive leadership experience in a complex organization
Exceptionally strong operational skills, with a proven record of strengthening processes and ensuring organization-wide compliance with policies and procedures
Proven experience as a senior operational leader or strategic second-in-command with oversight of finance, HR, and technology
Strong financial acumen, with hands-on experience in budgeting, forecasting, FP&A, and financial reporting
Solid understanding of human resources functions, practices, and workforce planning
Demonstrated success designing and implementing enterprise-wide operational systems and processes (e.g., ERP, HRIS, data and reporting platforms)
Track record of leading organizational change, transformation, and significant operational improvement
Experience using data and analytics to drive decisions and performance
Experience overseeing facilities, real estate, contracts, and risk, directly or through functional leaders
Experience supervising and developing senior managers and multidisciplinary teams
Experience partnering effectively with a CEO/President and Board of Directors, including finance and audit committees
Strategic thinker with strong business judgment, decision-making, and problem-solving skills
Effective influencer and relationship builder with excellent communication and presentation skills
High level of professionalism, discretion, and integrity, and strong executive presence
Nice to have:
MBA, MPA, or CPA
Nonprofit or mission-driven experience
Important Details
Team: approximately 12 staff through the Director of Finance, Director of Human Resources, and leaders of IT, Business Analytics, and administrative functions
About the Company
Boys & Girls Clubs of King County is an organization dedicated to serving youth across all Club sites. The CAO oversees an annual operating budget of approximately $28M.
