Caring for the overall and daily operations of a medical center and long-term care facility, this Chief Administrative Officer role provides strategic leadership, direction, planning, and operational oversight. The role suits a leader who can establish strategic guidance and direction, ensure quality and safety, and enhance operational processes to meet medical center goals.
Responsibilities
Provide strategic and administrative oversight of the ministry's overall and daily operations
Establish strategic guidance and direction for the associated medical center and long-term care facility, as appropriate
Be responsible for day-to-day operations of the facility, ensuring quality, safety, engagement of caregivers and providers, and patient experience
Monitor, assess, and enhance operational processes to achieve medical center goals, objectives, and metrics
Lead initiatives that improve resource management, quality of care, safety, and overall stakeholder satisfaction
Be responsible for the overall operating budget performance, staff productivity/efficiency, key contracts, and operational accountability for facility(s)
Establish and maintain relationships with both internal and external stakeholders including caregivers, core leaders, physicians, leadership with other ministries within the Alaska Service Area, respective location, and ministry community advisory board members, government and local officials, and other individuals, groups, or organizations required to foster a strong leadership team
Be an active participant and leader in the community
Serve as liaison with the community/city leadership, as appropriate
Be responsible for administration and stewardship of the Management and Operating Agreement for the ministry operations, as appropriate
Provide leadership, support, and facilitation of the community advisory board, as appropriate
Develop an organizational culture that leads to ongoing excellence and effective growth of the business while maintaining the highest integrity
Build strategic relationships and alliances outside the organization to create business opportunities, execute business strategies, and support community healthcare short & long-term requirements
Drive the organization to think and act in ways that continuously enhance processes that will sustain and enhance efficiency and effectiveness
Establish type and number of staff required to provide safe and effective care throughout ministry
Develop a long-range course of action or set of goals to ensure successful realization of the organization's vision
Always perform duties in a manner that reflect the Providence Mission, philosophy, Core Values, and behavioral standards
Lead the development and implementation of an integrated delivery system for the ministry, including development of a vision and strategic plan
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Lead the development and implementation of required policies, organizational changes, and actions to provide continuum of services to populations / community served
Manage the ongoing strategic and annual planning process for the ministry and surrounding communities, updating strategic plans, as required, in conjunction with the Service Area (SA) strategy and business development leadership
Develop strategies for physician integration and management in all services and programs, as required, in conjunction with the Alaska Executive team and Providence Medical Group leadership
Develop growth plans
Assess the health of the community served and implement programs to continually improve health and wellness, as required
Commit to a long-term strategy to realize the organization
Leverage business knowledge and experience to quickly evaluate the merit of potential organizational strategies
Communicate and model the organization
Participate in the strategic and annual planning and budgeting processes and develop and implement action plans to ensure the organization achieves its annual objectives
Be accountable for accomplishing organizational success indicators and objectives, consistent with the strategic plan
Work closely with the senior leaders to ensure strategic direction and goals of programs across service lines are met
Promulgate the Mission and Values of Providence Health and Services throughout the ministries served
Assure the mission is integrated into all programs and services
Encourage the acceptance and execution of the organization
Influence others to commit to action that supports the organization
Communicate and model the organization
Engage, empower, and partner with caregivers, leaders, and providers to support their job satisfaction and engagement, quality, safety, and innovation with a focus on the overall experience of the delivery of care
Drive high standards for individual, team, and organizational accomplishment; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement for clinical, operational, and financial metrics
Oversee the financial and capital budget planning and management for select ministry
Monitor performance for finance, quality, and patient experience, developing action plans for improvement
Serve as the executive lead, collaborating with the Medical Director and Director of Nursing, when engaging in regulatory or governing organization site surveys
Ensure compliance with State and Federal regulations
Set high standards and accountability for ongoing excellence and business growth while maintaining the highest integrity
Provide timely guidance and feedback to ensure ongoing excellence, business growth, and high integrity
Provide leadership to maximize quality, cost effectiveness, patient satisfaction, and responsiveness
Maintain high employee morale and positive relationships with employees and management staff to enhance productivity and the quality of work life within the organization
Develop networks and relationships with community leaders, employers, and providers as appropriate to improve community health and enhance the continuum of care
Represent Providence before local, statewide, legislative, and regulatory boards in particular for rural healthcare
Persuade external strategic alliance partners to take action that will create business opportunities
Build strategic relationships with alliance partners to advance shared goals
Leverage business knowledge and experience to identify strategic alliances that will create business opportunities
Work cooperatively with team members on the development and implementation of an integrated delivery system
Maintain positive relationships with the Medical Staff to integrate physicians into the decision-making processes and to ensure that physician needs are met
Provide leadership in integration interests of physicians, physician organizations, other health systems, health plans, hospital and shared services employees for effective and efficient continuum of services to members and patients
Represent the organization to the communities served, as appropriate
Demonstrate positive interactions with the public and positive interpersonal relations in working with employees, managers, and others to maximize productivity and quality of work life
Establish organizational structures and management systems to achieve excellence in care and services
Ensure productivity, culture of excellence, and patient experience is incorporated into all aspects of programs and services
Set high standards and accountability for continuous improvement in processes that will enhance efficiency and effectiveness
Lead quality improvement and patient safety activities which promote employee/physician involvement in decision-making on work organization and patient care delivery
Create a strong culture of safety which encourages effective communication with all staff to report issues and change systems
Manage the budget and engage in the budgeting process for the hospital demonstrating a keen understanding of basic business operations and the organizational levers that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation
Initiate and maintain strategic relationships with stakeholders inside and outside the health system to advance clinical and business goals
Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results
Secure and compare information from multiple sources to identify business issues; commit to an action after weighing alternative solutions against important decision criteria
Vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the Mission and Values become a reality
Establish systems and processes to attract, develop, engage, and retain talented employees; create a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical and business challenges
Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities
Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others
Share authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit
Create and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyze new approaches to improve results by transforming organizational culture, systems, or products/services
Use one
Establish and commit to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipate and respond to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare
Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect; convey an image that is consistent with the organization
Drive high standards for individual, team, and organizational accomplishment; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement
Requirements
Master's Degree in Health Administration, Hospital Administration, Business Administration or related field
5 years of significant senior level leadership experience in a health care delivery organization
2 years of experience working within integrated health systems and a track record of successful relationships with the integration of employed and private physicians
1 year of experience with managing the day-to-day financial operations of multiple location delivery systems
7 years of progressively responsible leadership positions in health care field
Personal values consistent with those of Providence Health and Services
Comfortable administering in a Catholic sponsored organization
Broad knowledge and understanding of trends and changes taking place in health care and the implications of those changes
Record of forming, implementing and executing strategic plan for an organization focused on growth
Knowledge of working within integrated health systems and a track record of successful relationships with the integration of employed and private physicians
Knowledge with managing the day-to-day financial operations of multiple location delivery systems
Ability to lead complex organizations through a transition process
Problem-solver who involves others in key decisions but assures timely decisions
Ability to educate others about the process of change and the necessity of change
Ability to establish relationships with diverse groups, strong communication, and good listening skills
Ability to articulate and demonstrate the Mission, Vision, and Core Values to employees, physicians, and other providers and groups
Understanding of local integrated delivery systems and of a large, multi-site health system
Ability to work on a team, providing direction and leadership for the facility
Ability to focus and energize a group in pursuit of present and future goals
Ability to integrate thought, values and action in seizing opportunity and taking calculated risks to attain superior performance and outcomes
Ability to develop and manage diverse, effective teams to achieve optimal results, with indirect supervision of frontline managers and supervisors
Ability to ensure that continuous improvement occurs on the team and within the organization
Personal and interpersonal qualities that engender confidence, trust, credibility and a positive regard by others as someone who is reliable
Nice to have:
Bachelor's Degree in Business Administration or Healthcare related field of study
5 years of Healthcare Leadership experience in a rural setting, as appropriate
Alaska Nursing Home Administrator License, upon request, as appropriate
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
Important Details
Work format: hybrid schedule (three days onsite, two days remote)
About the Company
Providence is a family of organizations that serves in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. It is the largest private employer and leading health care provider in Alaska, with award-winning medical centers in Anchorage, Eagle River, Kodiak Island, Mat-Su, Seward, and Valdez. The organization has a long history of serving Alaska, beginning in 1902 during the Gold Rush, and employs 120,000 caregivers.
