This Chief Administrative Officer role leads the data, fiscal, validation, and administrative support teams within the Citywide Workforce Opportunity (CWO) division. The position ensures compliance with federal, state, and local laws, manages CRM and technology projects, oversees human resources, and drives program evaluation and policy development. It suits a leader who can optimize the effectiveness and efficiency of core services to New York job-seekers and businesses.
Responsibilities
Lead the administrative support, data, finance, validation, technology, compliance, and policy functions within CWO
Serve as CWO’s liaison to the agency’s IT, Finance, Procurement, Legal, Facilities, Inter-Governmental Affairs, Human Resources, and EEO teams
Serve as the CWO lead on all budget and fiscal matters, and as the main point of contact to SBS’s Financial Management and Administration (FMA) office
Work closely with CWO teams and contracted vendors to manage budgets, including development, planning, and modifications
Hold regular meetings and/or trainings with CWO teams and vendors to support sound financial management and ensure clear understanding of cost documentation and payment methodologies
Oversee the review of invoices from contracted vendors and those administering training vouchers, ensuring expenses are within budget and compliant with regulations
Work collaboratively to continually improve divisional fiscal, contracting, and operational processes and policies
Mentor and supervise the fiscal and validations teams
Serve as the CWO lead on data and performance management matters, including required reporting and internal analysis
Work collaboratively with CWO teams and leadership to identify, define, measure, and communicate key performance indicators
Develop dashboards and other means to visualize data, and provide training to CWO and vendor staff
Ensure all required performance reporting is accurate, complete, and delivered in a timely fashion
Manage any reporting required for grants
Ensure performance validation processes are adequate to verify completion of deliverables
Respond to data requests from funders, oversight entities, leadership, and other stakeholders
Mentor and supervise the data and reporting team
Manage all CWO technology projects, including SBS’ workforce development CRM and data management system
Work with CWO teams to identify opportunities for technology to improve operational efficiency and effectiveness
Liaise and work closely with SBS’ Information Technology Team to track progress of software updates and technology projects
Work collaboratively with IT to monitor and support the implementation of the AI pilot project within CWO
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Manage the division’s preparation for and response to all local, state, and federal audits of CWO programs and services
Ensure current processes and infrastructure meet compliance requirements and best practices for internal controls
Stay abreast of local, state, and federal regulations, including WIOA technical advisories and guidance letters
Monitor and track policy developments related to workforce development at state, local, and federal levels
Liaise with SBS’ Intergovernmental Affairs Team regarding legislative and policy matters
Support the division’s participation in professional development opportunities and monitor compliance with human resources requirements
Liaise with Facilities, FMA, Workforce1 Operations, and JobsNYC teams to ensure client service sites are well maintained and equipped
Work with divisional and agency leadership, FMA, and private funders to identify capital funding opportunities
Serve as a member of the CWO senior leadership team, driving strategy, collaboration, and performance
Perform other duties as assigned
Important Details
Work format: remote work up to 2 days per week, with a strong in-person presence required
Application Process
Search for Job ID: 806478 on www.nyc.gov/jobs
If unable to apply via Jobs NYC, mail your cover letter and resume to: NYC Department of Small Business Services Human Resources Unit 1 Liberty Plaza, 11th Floor New York, New York 10006
About the Company
The Department of Small Business Services (SBS) is a dynamic, client-centered Agency serving New York’s small businesses and commercial districts. SBS makes it easier for companies in New York City to form, do business, and grow by providing direct assistance to business owners, promoting commercial districts, promoting financial and economic opportunity among minority and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. The Division of Citywide Workforce Opportunity (CWO) at SBS serves over 100,000 jobseekers and 1000 employers each year through its employment and training programs, overseeing a network of 18 Workforce1 (WF1) Career Centers and a broad training portfolio.
