About This Role
Driving guests in a prompt, friendly, and courteous manner using safe driving practices is the core of this chauffeur position at the Hilton. The role involves transporting customers to and from the airport terminal or other designated sites, ensuring their comfort and safety.
Responsibilities
- Comprehend and abide by all traffic regulations while transporting customers
- Remain calm and alert, especially during emergencies or heavy hotel activity, and handle complications from driving in the local community
- Listen, understand, and respond immediately to customer and employee inquiries and requests for assistance
- Greet customers with a friendly and sincere welcome
- Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles
- Clearly communicate the features and services of the hotel facilities
- Work varying schedules to reflect the business needs of the hotel
- Use a hand-held computer device
- Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate
- Take vehicle for periodic servicing and fueling as required
- Assist in valet when necessary
- Assist other departments as directed
Requirements
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Sufficient manual dexterity in one hand to be able to load and unload luggage
- Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
- High school diploma or equivalent preferred
- Valid Class II driver’s license issued by the state in which the hotel is located required
- Provide evidence of insurability based on risk control factors established by the company insurance provider
- No prior experience required
Nice to have:
- Prior driver, hospitality, bell person, or door person experience preferred
Benefits
- Team-driven and values-based culture
- Medical/Dental/Vision insurance
- Vacation & Holiday Pay
- Employee Assistance Program
- Career Growth Opportunities/Manager Training Program
- Reduced Room Rates throughout the portfolio
- 401(k) with company match
- Employee discount
- Flexible schedule
- Referral program
Important Details
- Schedule: Floater position; may work early morning (4 AM - 12 PM), midday (10 AM - 6 PM), and evening (4 PM - 12 AM). Times may vary based on business demand.
