Chat Support

About This Role

Supporting customers through web chat, educating them on products and services, and resolving their concerns are the core responsibilities of this role. It suits someone with strong communication skills and a passion for customer experience who can handle multiple conversations and work rotational night shifts.

Responsibilities

• Handle customer queries primarily via web chat
• Educate current and potential customers on products and services
• Be willing to handle customer escalations and calls when needed
• Achieve the KPIs and objectives in the cadence set by the team
• Build connection and rapport to personalise chat conversations
• Be an active and responsible team member in all aspects of work

Requirements

• Willing to visit the office twice a week (Hybrid Model)
• 0-1 years of experience in chat or customer-facing roles
• Exceptional oral and written communication skills
• Passion towards amazing customer experience
• Excellent typing skills including speed and accuracy
• Ability to multitask and manage multiple conversations simultaneously
• Willing to work in rotational night shifts
• Flexibility to work in night shifts
• Good analytical and interpretational skills
• Attention to detail

About the Company

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable.