About This Role
This customer-focused role delivers high-quality support through digital chat platforms. The Customer Service Representative will handle inbound customer interactions, understand issues, and provide accurate and timely resolutions.
Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy
- Understand customer issues and provide accurate and timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
- Document chat interactions clearly and accurately in internal systems
Requirements
- 0–2 years of customer service experience (chat support preferred)
- Strong written communication skills in English
- Ability to manage multiple chat conversations simultaneously
- B.Sc.
- B.Com.
- B.A.
- BBA/MBA
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate
Nice to have:
- Prior experience in chat-based customer support
- Exposure to healthcare, insurance, or managed care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy
Benefits
- Two-way cab facility from designated nodal points within a 40 km radius
Important Details
- Locations: Hyderabad, Gurgram
- Contract: 6-month
- Schedule: Complete Night Shift, Rotational weekly offs
- Work format: 100% Work from Office
Application Process
- Complete a 60-second Typing Test on TypingTest.com
Other Conditions
- No unplanned leave or NCNS (No Call No Show) cases will be entertained
- Extended break times without valid reasons will not be accepted
- No public holidays
- Candidates must adhere to all company policies and expectations
- Non-availability of company transport is not a valid reason for reporting late to work
- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude
- One month of training at the client site, after which candidates will move into production
