Chat Support Agent

About This Role

This customer service role involves assisting customers through chat, email, and other messaging platforms, without any phone support. It suits someone who is customer-focused and detail-oriented.

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide accurate information regarding products, services, and customer accounts
• Resolve customer concerns efficiently while ensuring high satisfaction
• Document all interactions in the system accurately
• Escalate complex issues to the appropriate team or supervisor
• Maintain service quality standards and performance metrics

Requirements

• Open to fresh college graduates
• Accepting SHS/High school graduates with 1 month of call center experience or 6 months of customer-facing experience (e.g., cashier, sales staff, crew)
• Strong written English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer proficiency and ability to multitask

Benefits

• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Clear career growth opportunities
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Important Details

• Schedule: shifting schedules, including nights, weekends, and holidays

About the Company

Caldwell Communications is seeking Chat Support Agents.