Chat Support Agent

About This Role

This customer service role provides professional assistance to customers through online chat and other digital channels. The Chat Support Agent responds to inquiries, resolves routine issues, and documents interactions to deliver a positive customer experience.

Responsibilities

• Respond to customer inquiries through live chat and digital support platforms
• Provide accurate information about products, services, accounts, and processes
• Assist customers with routine questions, requests, and service issues
• Troubleshoot basic customer concerns and escalate complex issues when necessary
• Maintain accurate records of customer interactions and support requests
• Follow up on outstanding inquiries and service issues
• Protect customer information and follow privacy and security procedures
• Maintain professional, clear, and courteous written communication
• Use CRM and support systems to document and manage customer interactions
• Perform additional customer service and administrative duties assigned by management

Requirements

• Strong written communication and typing skills
• Basic computer and data-entry proficiency
• Excellent attention to detail and problem-solving abilities
• Ability to manage multiple conversations and priorities
• Professional, patient, and customer-focused approach

Nice to have:

• Previous customer service, chat support, call center, automotive, or administrative experience
• Experience with live chat, CRM, or customer support platforms
• Familiarity with automotive or online marketplace services
• Strong typing and documentation skills
• Excellent customer service and communication abilities
• Ability to work effectively in a fast-paced environment

About the Company

OPENLANE provides digital marketplace and vehicle remarketing solutions that connect buyers and sellers in the automotive industry. The company focuses on technology-driven vehicle transactions, customer service, operational efficiency, and convenient online experiences.