Chat Support

About This Role

This customer service role involves engaging with customers through chat platforms, addressing their questions, troubleshooting problems, and providing accurate information in real-time. The position suits a candidate with strong communication and analytical skills who can resolve issues efficiently.

Responsibilities

• Engage with customers through live chat or instant messaging platforms, addressing questions, troubleshooting problems, and providing accurate information about products or services in real-time
• Handle complaints, identify solutions, and follow up to ensure customer satisfaction, often escalating complex issues to higher-level support teams when necessary
• Guide customers through technical procedures, order processing, and service usage, promoting products or services when appropriate
• Log, categorize, and document all chat interactions for future reference, quality assurance, and performance tracking
• Work closely with other departments such as sales, IT, and marketing to resolve customer issues efficiently and provide feedback for process improvements
• Contribute to enhancing chat support workflows, updating knowledge bases, and implementing strategies to improve response times and service quality

Requirements

• Graduate of any business 4-year course
• Good interpersonal and communication skills
• Willing to work in Malabon City

Nice to have:

• Analytical skills