Chat Product Manager

Who you are

• Have 3+ years of PM experience, demonstrating end-to-end ownership of a product or major product surface. Not just contribution to parts of one
• Direct experience shipping AI-powered product features (not just AI-adjacent tooling) — able to communicate the product decisions, not just the underlying model
• Have extensive product and UI/UX sense — comfortable working shoulder-to-shoulder with Design on interaction detail, not just requirements docs
• Have experience in messaging, collaboration, or communication products
• Track record of using competitor and user research to identify and close experience gaps against industry-leading products
• Be comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings
• Have excellent written and verbal communication; able to frame tradeoffs for both engineering and executive audiences
• Be comfortable working across standard PM tooling for roadmapping, specs, and prioritization

What the job involves

• Zoom Chat is looking for a Senior Product Manager to own the core messaging experience
• As well owning how direct messages and channels will evolve to become simpler, more intuitive
• This will also be the backbone of how people get async work done
• You will partner closely with Design, Engineering and Data Science to bring AI-powered and thoughtfully designed experiences into everyday messaging
• As well as shaping how millions of people communicate at work every day
• Contributing to and help drive key areas of the messaging experience, from requirements and design through delivery and post-launch iteration
• Defining and drive the roadmap to improve core chat interaction patterns, identifying experience gaps through competitor and user research
• Partnering extensively with Design on interaction details, information structure, and visual polish. You should have deep UI/UX sensibility to give direct, specific feedback on design work, not just requirements
• Identifying and scoping opportunities to embed AI-powered capabilities into core messaging workflows, drawing on prior experience shipping AI-powered product features
• Translating customer, support, and research signal into clear product requirements and prioritized roadmap decisions
• Collaborating cross-functionally with Engineering, Design, and Research to scope, sequence, and deliver features against committed timelines
• Communicating roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market
• Supporting a consistent, unified experience across desktop, mobile, and web clients

The application process

• End Date: September 4, 2026

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance