Channel Relationship Manager

About This Role

This role involves managing and supporting Amazon's Last Mile team, focusing on EDSP (External Delivery Service Provider) stations. You will be responsible for EDSP management, assisting the Cluster Operations Manager with performance, and driving operational plans to achieve performance targets. The position suits a driven individual with strong account and team management skills.

Responsibilities

• Manage and drive the growth of channel partners' business with Amazon
• Build and execute a strategic account plan that delivers on key business opportunities for the stores and Amazon
• Deliver training and coaching on Amazon processes, products, operating model, and SOPs
• Work on the ground to enable the network with new product launches and partner with operations and other teams
• Maintain and publish routine reporting on the stores' current performance and business with Amazon
• Publish recommendations and action plans based on data
• Report on the overall network health in the assigned territory
• Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring
• Drive a team of associates to manage their targets
• Set proper expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth
• Enhance engagement with accounts to improve business and increase retention
• Drive stores against goals (Volume, FTR, and other key metrics)
• Handle day-to-day operational escalations and be available round the clock to manage issues
• Manage internal and external stakeholders
• Support station operations and/or customer deliveries

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent

Nice to have:

• 1+ years of performance metrics, process improvement, or lean techniques experience

About the Company

At Amazon, the company is working to be the most customer-eccentric company on earth. Amazon is one of the most recognizable brand names in the world and distributes millions of products each year to loyal customers.