About the role
Change Management Business Transformation- 18+ years
We are looking for a senior transformation leader to drive large-scale business migration, transition and service governance initiatives within a global financial services environment. The role will lead end-to-end transformation programs, stakeholder engagement, service stabilization, operational governance and continuous improvement while building scalable operating models.
Location - Chennai
Your Future Employer
A leading global financial services organization with a strong focus on business transformation, operational excellence, global capability development and scalable service delivery.
Responsibilities -
- Lead end-to-end business migration and transition programs, covering assessment, planning, knowledge transfer, testing, parallel runs, go-live, stabilization and handover.
- Drive executive-level stakeholder management across global offices, business functions and internal leadership teams, acting as a senior escalation point for transformation and service-related matters.
- Establish and manage governance frameworks covering SLAs, KPIs, KRIs, service performance, risk, controls, compliance and operational resilience.
- Lead workforce and capacity planning, resource optimization and capability development across the service portfolio.
- Drive continuous improvement through process standardization, automation, operational efficiency, service quality enhancement and scalable operating models.
Requirements-
- Minimum 18 years of relevant experience across banking operations, shared services, GCCs, business transformation, transition management, service management or operations governance.
- Proven experience in leading large-scale operational migrations, shared-service transitions, GCC setup or expansion initiatives.
- Strong experience in senior stakeholder management, client engagement, executive communication and escalation management.
- Hands-on exposure to SLA/contract governance, service performance management, workforce planning and financial oversight.
- Strong understanding of banking operations, operational risk, internal controls, audit and compliance, with experience managing large multidisciplinary and geographically distributed teams.
What is in it for you -
• Opportunity to lead large-scale business transformation and migration initiatives.
• Exposure to global stakeholders and senior leadership.
• Opportunity to build and scale operating models and service capabilities.
• Strong platform for strategic leadership and organizational development.
• Opportunity to drive operational excellence and continuous improvement at scale.
**Reach us -**If you think this role is aligned with your career, kindly write me an email along with your updated CV at divya.sopta@crescendogroup.in for a confidential discussion on the role.
**Disclaimer Note -**Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
**Note:**We receive a large number of applications on a daily basis, so it can be difficult for us to get back to every candidate. Please assume that your profile has not been shortlisted if you do not hear back from us within 1 week. Your patience is highly appreciated.
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Profile Keywords - Change Management, Business Transformation, Business Migration, Transition Management, Service Management, Service Governance, Operations Transformation, GCC, Global Capability Centre, Shared Services, Banking Operations, Operational Governance, SLA & KPI Governance, Client & Stakeholder Management, Workforce Planning, Capacity Planning, Contract Governance, Operational Risk, Continuous Improvement, Process Transformation, Service Delivery, Global Operations, Large-scale Migration, GCC Setup & Expansion.
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