Certified Nursing Assistant (CNA)/Medical Assistant

Children’s Medical Center is a fast-paced general pediatric practice proudly serving our community for over 30 years, with four convenient locations. We offer a comprehensive benefits package including paid time off, health, dental, vision, life insurance, short- and long-term disability, and a 401(k) with profit sharing after one year. We are committed to growth and offer advancement opportunities within the organization.

We are seeking a full-time Medical Assistant to join our Patient-Centered Medical Home team. This role provides clinical and administrative support to providers, patients, and care team members to ensure efficient workflow and high-quality patient care. Evening and weekend shifts are required on a rotating basis.

Specific Duties and Responsibilities:

• Ensures patient documentation for visits is scanned and assembled in the chart for the physician's review.
• Greets and escorts the patient and family to examine the room.
• Prepares patient for examination.
• Obtains and documents vital signs.
• Updates chief complaint/reason for the visit.
• Updates and reconciles medications for the provider's review.
• Update allergies.
• Updates preferred pharmacy.
• Updates any missing preventative and/or chronic care services.
• Performs standing orders based on provider-developed protocols.
• Administers and reviews screening tests.
• Huddles with a physician.
• Performs and documents and/or assists provider with procedures, e.g., labs, venipuncture, immunizations, vision and hearing screening, pulse ox, nebulizer treatments, ear piercing, circumcisions, and catheterizations.
• Initiates school and sports physical forms presented by the patient for completion.
• Follows up on no-show appointments.
• Provides patient/family with education regarding diagnosis, well-visit guidance, medications, tests, and procedures.
• Escorts patient and family to and huddles with Referral Coordinator and/or Care Coordinator for further coordination of care and outside referrals for diagnostic testing or consultation.
• Adheres to safety, infection control, environmental, and patient confidentiality policies.
• Performs other duties as assigned.

Communication/Presentation/Team Skills Required:

• Exemplifies excellent customer service, verbal communication skills, and conflict resolution with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
• Strong detail and organization skills.
• Consistently demonstrates respect for the capabilities, different cultures, and/or personalities of internal and external customers.
• Works well independently.
• Relates well and works collaboratively as a team member with all levels of staff in a professional manner.
• Attends daily huddles, weekly and monthly staff meetings.
• Consistently alters plans/routines when the situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
• Maintains and ensures patient privacy and confidentiality.
• Takes the initiative to proactively assist other team members without direct supervision and to resolve problems.
• Maintains open and effective communication with providers and employees to ensure quality patient care.
• Strong phone, spelling, and grammar, computer, and keyboarding skills.
• Maintains a professional appearance, follows dress and uniform policy, and maintains neat work habits.
• Participates in ongoing skills development.

Qualifications:

• Education: Minimum high school diploma or equivalent.
• Certification: Certified/Registered Medical Assistant/Certified Nursing Assistant (CNA)
• Experience: 1-2 years of experience in the medical field preferred

Compensation is competitive and based on experience, qualifications, and other factors.

We are an Equal Opportunity Employer / Drug-Free Workplace.

To apply please visit npcmc.com and navigate to "about us" and "careers." Click on the link for General Application.