About This Role
Leading the service center operation and culture, the Center Manager is responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role balances hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.
Responsibilities
- Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
- Build lasting relationships with customers and local fleet accounts to drive repeat business
- Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
- Drive revenue growth by meeting or exceeding sales targets across services, memberships, and fleet partnerships
- Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation
- Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses
- Control costs across labor, parts, inventory, and overall shop expenses
- Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
- Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
- Execute scheduling, reporting, and administrative tasks with precision using company systems
- Lead from the front—actively working alongside your team in daily operations
- Build, coach, and develop a high-performing team of service technicians and leaders
- Create a culture rooted in accountability, teamwork, safety, and customer obsession
- Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
- Ensure all team members are trained, certified, and technically proficient
- Establish clear expectations, performance standards, and development plans
- Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards
- Conduct regular safety training, inspections, and enforce compliance across all operations
- Ensure all equipment and service areas are properly maintained, functional, and safe
- Monitor and protect company assets, customer vehicles, and facility security
- Maintain compliance with all local, state, and federal regulations
- Build strong relationships within the local community to drive awareness and business growth
- Partner with leadership on marketing initiatives and local promotions
- Identify opportunities to grow the business through innovation, partnerships, and operational improvements
Requirements
