Catering Manager

Catering Manager – Sales-Focused Role | Tropical Smoothie Café

Are you a self-starter, entrepreneur-minded person who thrives on building relationships, closing deals, and growing a business? Tropical Smoothie Café is looking for a Catering Manager to lead our off-premise sales efforts and drive catering growth across our locations. This is not an event planning role; this is a role for someone who understands field sales, relationship-building, and the commission structure associated with growing a book of business.

This role is perfect for someone who’s energized by talking to people, building relationships, delivering great food, and growing a sales book through strategic outreach and excellent customer service.

Key Responsibilities:

• Proactively grow catering sales through B2B outreach, community engagement, and inbound lead conversion.
• Identify and target local businesses, schools, hospitals, and organizations for recurring catering opportunities.
• Build and maintain a CRM pipeline, track leads, and manage follow-ups to convert prospects into loyal customers.
• Serve as the face of our brand in the field, dropping off menus, samples, and making personal connections.
• Building catering orders and ensuring that orders are packaged correctly and quality-checked.
• Personally deliver high-priority orders and ensure an exceptional guest experience from order to drop-off.
• Communicate regularly with store leadership to ensure kitchen and FOH teams are aligned with catering needs.
• Maintain a professional appearance and represent the brand with enthusiasm and hospitality.
• Report weekly sales progress and outreach activity to the leadership team.
• Help shape the long-term catering sales strategy as we scale.

Qualifications:

• Must have a valid driver’s license and reliable transportation.
• Prior sales experience, preferably in food service, hospitality, or a B2B context.
• Strong communication and relationship-building skills—comfortable walking into offices and presenting our offerings.
• Organized, self-motivated, and able to manage time across prospecting, selling, and follow-through.
• Tech-savvy: Comfortable using CRM tools, spreadsheets, and email campaigns to track outreach and performance.
• Able to lift up to 50 lbs and stand for extended periods when supporting order preparation and delivery.
• Must be flexible with schedule: Occasional early morning deliveries or late pickups as business needs dictate.