Catering Manager

The Catering Sales Manager is responsible for attainment of assigned catering/banquet goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, as well as servicing clients/groups where applicable. The Catering Sales Manager will work in conjunction with the Director of Sales or Director of Catering to achieve the hotel’s revenue and market share goals for one or more properties. The focus of catering sales may vary based on the respective property the associate is assigned to (i.e. Social, Corporate, Business, SMERF). For OEM associates, overtime does apply and is calculated accordingly.

Job Duties & Functions

• Effectively attain assigned sales and revenue goals, as well as solicitation call goals
• Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Social, Corporate, Business, or SMERF, as applicable by property.
• Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property
• Monitor and evaluate trends within your market segment
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Adheres to company established regulations, company standards, catering/meeting standards and related catering sales metrics
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments
• Ensure that the Daily Event List, Banquet Event Order/Guarantee Sheet and Ten Day Event Schedule are generated on a timely basis and ensure accuracy
• Maintain strong visibility in local community and industry organizations, as applicable
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc
• Attend daily/weekly/monthly meetings and any other functions required by management
• Perform any other duties as requested by the General Manager or Director of Sales
• Access to back of house areas of the hotel and sensitive information
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement