About This Role
The Catering Manager oversees all aspects of catering operations, ensuring high-quality service and customer satisfaction. This includes menu planning, supervising food production, coordinating event logistics, and managing catering equipment. The role requires strong organizational and leadership skills to ensure efficient workflow, cost control, and adherence to food safety and quality standards.
Responsibilities
- Train, supervise, and support both student and non-student staff to ensure efficient and professional service delivery
- Develop and implement training programs that enhance staff skills, service standards, and operational efficiency
- Monitor the quality of food, service, and overall customer experience to ensure excellence and consistency
- Collaborate with chefs on menu planning and coordinate the ordering and inventory of supplies as needed
- Ensure all catering events meet high-quality standards and align with customer expectations
- Attend and oversee events to provide on-site leadership and ensure seamless execution of catering operations
- Maintain an accessible and efficient system for receiving and managing catering orders through in-person, mail, and phone requests
- Prepare and manage catering contracts, booking records, event schedules, and client invoices with accuracy and timeliness
- Organize and maintain catering equipment, supplies, and storage systems to prevent loss or damage
- Oversee the timely setup and teardown of catering functions, ensuring compliance with safety and quality standards
Requirements
- Bachelor's degree in a related field and/or training; or equivalent combination of education and experience
- Minimum 3-5 years’ experience in hospitality and supervisory roles
- Excellent communication and interpersonal skills
- Strong organizational and time management skills combined with a high level of initiative
- Ability to manage in a diverse environment with a focus on client and customer services
- Good business and commercial acumen
- Strong leadership and motivating skills including the ability to build strong relationships with customers and staff
- Stamina and the ability to work under stress, good at thinking quickly and sorting out problems on the spot and the ability to stay calm in a crisis
- Financial, budgeting and stock-taking skills
- Knowledge of food (food hygiene and food preparation)
- License or Certification: Serv Safe Certified
Benefits
- 401(k) matching
- Tuition benefits for employee and qualified dependents
- Medical and Dental
- Short-and Long-term disability benefits
