This role involves overseeing the catering operations within the Market Grille department, ensuring high-quality food delivery and customer satisfaction. The Catering Manager will lead a team, manage daily operations, and contribute to the overall success of the department. It suits a hands-on leader who thrives in a fast-paced environment and takes pride in food quality and customer experience.
Responsibilities
Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one
Check daily orders, set up production timelines, and review the production list with department employees, assigning tasks for completion
Scan the Market Grille area for items and areas that need attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety issues, and assign tasks to staff accordingly
Ensure food display cases are rotated and replenished and that the proper amount of staff are on hand to meet customer needs
Monitor schedules, track hours for 14 and 15 year olds, and manage department overtime
Control inventory through constant product monitoring, rotate all perishable product with every delivery, and keep the supply area clean and orderly
Handle catering contracts and assist in putting together catering items, calculating portions as needed
Follow all food safety guidelines and ensure department employees remain in compliance
Handle and resolve customer issues with care and professionalism
Suggest ad items and in-store specials, review and order department signage, and prepare intercom messages
Assist with monthly inventory including posting invoices, counts, and intra and inter-store calculations
Order all products and supplies for the department and train employees in department duties
Assume management duties in the absence of the Department Manager
Work closely with Restaurant and Service staff and assist in other areas of the store as needed
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and on time
Requirements
High school diploma or equivalent experience required
Sanitation and food safety coursework encouraged
One year of similar or related experience required
Ability to lead and coordinate a team, maintaining high standards and a positive work environment
Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization
Ability to file, post, and organize materials; copy data accurately; and interview to gather basic information
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Tailored applications submitted
Use math skills including fractions, decimals, and percentages for scheduling, inventory, and pricing
Ability to guide and direct team members clearly and provide basic direction with confidence
Ability to communicate effectively with customers, coworkers, and store leadership
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Ability to safely use sharp knives and blades for food preparation (where applicable to the role)
Exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment (where applicable to the role)
Ability to operate a delivery vehicle in accordance with applicable DOT standards (where applicable to the role)
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Important Details
Working environment: Fast-paced store kitchen environment with frequent cool conditions, dampness, equipment noise and vibrations, possible equipment movement hazards, and daily exposure to cleaning chemicals and solvents
About the Company
At Hy-Vee, the company believes the shortest distance between two people is a smile. They seek people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make customers' lives easier, healthier and happier.
