Catering Manager

About This Role

This role is responsible for the sales and operations of the catering and private dining departments, with a primary focus on direct selling. The Catering Manager acts as a liaison between the restaurant and the hotel, and between clients and banquet operations. The position suits a creative individual who stays current on industry trends and seeks innovative ways to penetrate markets and accounts.

Responsibilities

• Maintain an appropriate balance of account maintenance, prospecting for new business, and building profitable relationships with clients
• Produce a marketing plan and assist in developing the annual sales budget with the restaurant team
• Implement a monthly action plan to meet and exceed budgeted sales goals
• Complete weekly, monthly, quarterly, and annual production reports, as well as weekly and monthly sales activity reports
• Assist the Director of Catering in developing specific goals and strategies in assigned territory to positively impact revenues
• Maintain detailed knowledge of property, space, capacities, concept, and food style (menus)
• Review and update menus, packages, and upgrades as requested to satisfy client needs and to maximize revenue
• Be familiar with the hotel's competitive set and shared accounts
• Optimally cross-sell with sister restaurants and hotels for referral business
• Communicate a clear sense of strategic direction and goals for assigned territories and markets
• Maintain accurate and detailed notes and traces for accounts within the PMS and Catering Database
• Join and attend appropriate market organizations
• Adhere to the "Sundown Rule" for all client correspondence
• Supervise execution of banquets on occasion
• Possess expertise of the restaurant's overall layout, rate structure, and capacities

Requirements

• 2+ years of hospitality experience, ideally within a restaurant or related banquet setting
• Highly creative, with strong sales and interpersonal skills
• Great communication skills both internally and externally
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office
• Well organized, detail-oriented, with excellent follow-up skills

Nice to have:

• Previous structured sales training course

About the Company

Kimpton Hotels & Restaurants was founded in 1981 with a focus on heartfelt, human connections in hospitality.