About This Role
The Catering Manager oversees daily on-site catering operations, ensuring seamless collaboration between front-of-house and kitchen teams. This role serves as the primary operational contact for the client, ensuring service delivery meets high standards of quality, safety, efficiency, and client satisfaction, while also managing budgetary and administrative processes.
Responsibilities
- Lead, coordinate, and support both front-of-house and kitchen teams on-site, ensuring smooth daily operations (micro-kitchen, buffet, events)
- Supervise front-of-house team members and ensure adequate staffing, onboarding, and training of all team members
- Ensure effective cross-functional communication between front-of-house and kitchen teams, as well as with external units (CPU, logistics, etc.)
- Oversee the setup, stocking, and cleanliness of multiple micro-kitchen areas on different floors
- Ensure compliance with branding, merchandising, and presentation guidelines provided by the company and the client
- Oversee and ensure proper setup, monitoring, and replenishment of the buffet by the team, in line with service standards and visual presentation guidelines
- Supervise adherence to food freshness, hygiene protocols, and presentation standards, ensuring that the team consistently maintains quality and compliance throughout service
- Provide outstanding customer service and foster a welcoming, professional atmosphere
- Proactively engage with guests to ensure satisfaction and a high-quality service experience
- Collaborate closely with the Client Business Executive (CBE) to monitor and follow up on client feedback and service levels
- Respond to client requests and ensure resolution of issues
- Support the tracking and follow-up of on-site budgets related to operations
- Act as a key point of contact for day-to-day client interaction, embodying the company’s values and service standards
- Follow client-imposed standards while actively suggesting and implementing improvements to the catering offering to enhance the employee experience
- Manage and monitor weekly and monthly budgets for all on-site operations (labor, food, supplies, equipment)
- Track and process supplier invoices, ensuring accuracy and timely submission via internal tools
- Ensure proper use of company systems to support the accounting team with accurate data for processing and payments
- Identify and report on cost-saving opportunities without compromising service quality
- Oversee daily stock levels and ensure timely ordering of supplies (food, beverages, disposables, equipment)
- Manage supplier relationships in coordination with management and procurement teams
- Handle other administrative tasks such as following up on monthly themes
- Update and support the completion of QA metrics and other internal reporting tools
- Conduct internal audits
- Actively participate in site, regional, and cross-functional team meetings, contributing insights and updates from the field
- Maintain clear documentation related to finance, HR, stock, safety
- Ensure compliance with all food safety, hygiene, and company protocols
- Refer to the Regional Food Safety Manager, address concerns and share relevant information
- Ensure regular cleaning of coffee machines, utensils, service stations, and appliances
- Maintain clear documentation related to safety checks and incident reports if applicable
- Assist with the setup and breakdown of internal client events when needed, ensuring smooth logistics and an organized space
- Foster a culture of mutual respect and effective communication within the team, even during intense and demanding service periods
- Ensure respectful communication with each other and with the client, maintaining professionalism and striving to create a harmonious work environment
Requirements
- Punctuality and strong organizational skills
- Flexibility and adaptability in a dynamic working environment
- Ability to multitask and work efficiently in a fast-paced environment
- Strong customer service skills with the ability to interact positively and professionally with customers
- Good communication skills, both with customers and team members
- Follow and apply the company's existing procedures and standards to ensure consistency across operations
- Level 3 Food Safety & Hygiene certification
- Allergen Awareness training
Benefits
- Opportunity to work on-site for a leading, fast-growing tech company with a vibrant workplace culture
- Great work-life balance with a Monday to Friday schedule
- No split shifts and no weekends
- Paid holiday allowance
- Ongoing training, mentorship, and real opportunities for promotion within the company
- Complimentary staff meals on shift
- Team social events
- IT equipment needed to do your job
About the Company
Yarzin Sella is a global high-end food service company that creates exceptional in-house restaurant experiences. They combine restaurant-quality food, creativity, and personalized hospitality to create vibrant spaces where people can connect, recharge, and thrive.
