About This Role
Managing the procurement of Material Handling Equipment (MHE) Lifecycle services for Amazon's operations and internal customers is the core of this global role. The Category Manager focuses on spare parts, hotline services, and maintenance activities, supporting the end-to-end aftermarket needs of Amazon's MHE after site launch. This role primarily serves the Amazon Logistics (AMZL) business unit, Retrofit Expansion and Initiatives (REI) vendors, and electrical components.
Responsibilities
- Support and implement the sourcing strategy for spare parts, including direct sourcing from manufacturers and distributors
- Manage supplier relationships and performance for assigned spare parts suppliers
- Conduct regular and project-specific commercial terms negotiations for spare parts
- Negotiate contracts with suppliers covering spare parts
- Contribute to Recommended Spare Parts List (RSPL) process improvement and catalog optimization
- Support Supply Chain Risk Assessments for spare parts with newly awarded MHE Integrators for greenfield sites
- Support internal customers (mainly RME) in fulfilling their needs by cooperating with suppliers of spare parts
- Develop AI tools to optimize procurement activities for spare parts and improve team efficiency
- Manage hotline support contracts with MHE Integrators and service providers
- Track and optimize SLA performance and response times
- Support contract negotiations and renewals for hotline support agreements
- Coordinate escalation processes with suppliers in partnership with RVM and RME Field teams
- Manage procurement of preventive maintenance (PM) and corrective maintenance contracts
- Support Prime & Peak onsite support sourcing and contract management
- Drive standardization of maintenance service scopes and pricing models across regions
- Monitor supplier performance against maintenance KPIs and SLAs
- Execute sourcing strategies for MHE spare parts, hotline, and maintenance services
- Manage supplier performance and SLA compliance across the MHE lifecycle portfolio
- Analyze spend data and prepare cost reduction business cases for leadership review
- Conduct regular (annual/quarterly) and project-based price, lead times, and other commercial terms negotiations, reflecting them in Coupa Catalogues
- Coordinate with RME Field & RVM teams on daily requests, escalations, and ticket resolution
- Support contract negotiations and renewals for assigned suppliers
- Contribute to process improvements in spare parts reception, catalog management, and procurement workflows
- Prepare reporting and dashboards for category KPIs and supplier performance metrics
