About This Role
Managing the procurement of Material Handling Equipment (MHE) Lifecycle services for Amazon's operations and internal customers is the core of this global role. The Category Manager focuses on spare parts, hotline services, and maintenance activities, supporting the end-to-end aftermarket needs of Amazon's MHE after site launch. This role primarily serves the Amazon Logistics (AMZL) business unit, Retrofit Expansion and Initiatives (REI) vendors, and electrical components.
Responsibilities
- Support and implement the sourcing strategy for spare parts, including direct sourcing from manufacturers and distributors
- Manage supplier relationships and performance for assigned spare parts suppliers
- Conduct regular and project-specific commercial terms negotiations for spare parts
- Negotiate contracts with suppliers covering spare parts
- Contribute to Recommended Spare Parts List (RSPL) process improvement and catalog optimization
- Support Supply Chain Risk Assessments for spare parts with newly awarded MHE Integrators for greenfield sites
- Support internal customers (mainly RME) in fulfilling their needs by cooperating with suppliers of spare parts
- Develop AI tools to optimize procurement activities for spare parts and improve team efficiency
- Manage hotline support contracts with MHE Integrators and service providers
- Track and optimize SLA performance and response times
- Support contract negotiations and renewals for hotline support agreements
- Coordinate escalation processes with suppliers in partnership with RVM and RME Field teams
- Manage procurement of preventive maintenance (PM) and corrective maintenance contracts
- Support Prime & Peak onsite support sourcing and contract management
- Drive standardization of maintenance service scopes and pricing models across regions
- Monitor supplier performance against maintenance KPIs and SLAs
- Execute sourcing strategies for MHE spare parts, hotline, and maintenance services
- Manage supplier performance and SLA compliance across the MHE lifecycle portfolio
- Analyze spend data and prepare cost reduction business cases for leadership review
- Conduct regular (annual/quarterly) and project-based price, lead times, and other commercial terms negotiations, reflecting them in Coupa Catalogues
- Coordinate with RME Field & RVM teams on daily requests, escalations, and ticket resolution
- Support contract negotiations and renewals for assigned suppliers
- Contribute to process improvements in spare parts reception, catalog management, and procurement workflows
- Prepare reporting and dashboards for category KPIs and supplier performance metrics
Requirements
- Bachelor's degree or equivalent
- 2+ years of procurement, purchasing, or supply chain related work experience in a procurement organization
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in supply chain
- Experience using data and metrics to determine and drive improvements
- Experience managing and negotiating contracts and vendor relationships
Nice to have:
- Experience in driving end-to-end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in sourcing and category management, including strategy definition supported by defined KPIs
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Important Details
- Locations: USA, TN, Nashville; USA, TX, Houston; USA, VA, Arlington; USA, WA, Bellevue
About the Company
Amazon.com Services LLC is an equal opportunity employer.
