About This Role
Assisting reimbursement processes to ensure timely, accurate, and consistent handling of coverage-related requests is the core of this caseworker role. It supports customer operations and patient support workflows within Cencora's patient and provider support and pharma commercialization services in Canada, marketed through its Innomar Strategies business.
Responsibilities
- Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes
- Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control
- Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity
- Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
Nice to have:
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
- Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- Variety of training programs
- Professional development resources
- Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities
About the Company
At Cencora, the team is united in its responsibility to create healthier futures, aiming to improve the lives of people and animals everywhere. The company provides patient and provider support and pharma commercialization services in Canada through its Innomar Strategies business.
