About This Role
This caseworker role involves direct client contact, assessing and verifying needs, and providing financial and in-kind assistance or referrals to outside services. The role requires substantial independent and collaborative decision-making regarding client eligibility for various services.
Responsibilities
- Assess and verify client needs, determining eligibility for a variety of financial and in-kind emergency assistance services
- Refer clients to appropriate public and nonprofit services
- Maintain client files and submit monthly statistical reports on services provided
- Determine client eligibility for specific public and nonprofit programs for which the agency has assumed the role of qualifying agent
- As applicable, provide translation assistance for clients and designated outside organizations
- Conduct different assessment tools including the PR-VI-SPDAT for families in need of financial assistance
- Maintain accurate data in Clarity and Salesforce databases
- Other duties as assigned
Requirements
- Bachelor's degree or equivalent in any combination of education and experience
- Experience in social work
- Knowledge of local community resources
- Bilingual communication skills in English and Spanish or Mandarin
- Knowledge of problems and needs of diverse, multi-cultural target populations, including economically disadvantaged, elderly, individuals with disabilities and ethnic minorities
- Effective interpersonal skills
- Knowledge of local, state, federal statutes and regulations relative to client needs and eligibility
- Skill in relating to clients from diverse backgrounds effectively under stressful conditions
- Skill in setting priorities for assignments and workload appropriately and responding to deadlines effectively
- Basic computer word-processing skills
- Ability to demonstrate flexibility of style relative to specific assignments, working environments, and staff and volunteer diversity
- Ability to recognize needs and initiate actions in order to help clients and to help develop more efficient agency systems and procedures
- Ability to perform computer applications given reasonable training
- Ability to work in a variety of settings with culturally-diverse families and be culturally sensitive
- Ability to lift 25 pounds
Nice to have:
- Emphasis in social work, psychology or related field
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance