About This Role
This Caseworker role supports veterans and the wider Armed Forces Community across Cornwall, providing person-centred information, advice, and practical support. The position involves helping individuals navigate challenges, identify priorities, understand options, access appropriate services, and improve their wellbeing. The postholder will deliver support through various channels, including face-to-face appointments, telephone, digital support, and outreach clinics.
Responsibilities
- Provide person-centred information, advice, and practical support to veterans and the wider Armed Forces Community in Cornwall
- Help individuals navigate challenges, identify their priorities, understand their options, and access appropriate services
- Support veterans and the Armed Forces Community with issues including welfare benefits, housing, finances, cost-of-living pressures, health and wellbeing, and access to community resources
- Deliver support through face-to-face appointments, telephone and digital support, outreach clinics, hospital and other healthcare settings, and community-based services
- Help create a welcoming, trauma-informed, and supportive environment at the Truro VALOUR Hub and network of multi-agency Armed Forces Hubs across Cornwall
- Meet and greet visitors, respond to enquiries, and ensure people are connected with the right support at the right time
- Provide reasonable support with wider organisational and service activities when required
- Collaborate closely with Improving Lives Plymouth and other programme partners to provide a coordinated and joined-up experience
- Develop a good understanding of the wider services offered by partners to respond to basic queries and identify additional support needs
Requirements
- Satisfactory references
- Evidence of the right to work in the UK
- Appropriate Disclosure and Barring Service (DBS) check
Benefits
- Induction, training, supervision, and ongoing professional development
- Opportunities to work more flexibly across different areas of the service as experience and competence develop
Important Details
- Schedule: 37.5 hours per week, including occasional evenings and weekends
- Contract: fixed term until 31 March 2029, subject to continued funding
- Application deadline: 7 October 2026
- Reports to: Managing Director
- Work locations: Truro Community Library, with outreach across Cornwall and occasional travel to Plymouth
Application Process
- Send your CV and covering letter
- Add the job title you are applying for in the email subject line
