About This Role
This caseworker role involves interviewing and assisting individuals and families who need help from a social service agency. The caseworker collaborates with participants to create and revise case plans, guiding them towards self-sufficiency.
Responsibilities
- Interview participants to determine eligibility for cash assistance and supportive services from the CTTP program
- Identify barriers to self-sufficiency and provide families with tools to remove those barriers
- Meet with participants each month to receive Monthly Eligibility Reports
- Enter current information into the TAS system monthly
- Review participant work logs each month to ensure participants are meeting work hours
- Refer participants to community resources and other organizations
- Compile records and prepare reports
- Enter participant case plans and information into the TAS computer system
- Implement participant case plans
- Secure supplementary information, such as employment, medical records, and/or school reports
- Provide home visits when necessary
- Attend court appearances as needed to assist participants
- Make child abuse reports when necessary
- Work with participants and agencies relative to domestic violence cases
- Transport participants when necessary
- Perform janitorial duties to keep the office clean and safe
- Set up a confidential filing system
- Perform other duties as needed
Requirements
- High School Diploma Equivalency and six months related experience and/or training certificate from college or technical school or equivalent combination of education and experience
- Current California driver
- Knowledge of database software, word processing software, and contact management systems
- Ability to identify and resolve problems in a friendly manner and develop alternative solutions
- Ability to work well in group problem-solving situations and use reason when dealing with emotional topics
- Ability to respond promptly to participant needs and requests for service and assistance
- Ability to meet deadlines and commitments
- Ability to maintain confidentiality at all times
- Ability to exhibit sound and accurate judgment
- Ability to react well under pressure
- Ability to prioritize and plan work activities, using time efficiently, and demonstrating accuracy and thoroughness
- Ability to approach others in a tactful manner
- Ability to follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan