About This Role
This vital role involves managing housing disrepair claims from initial notification through to resolution, with a focus on implementing robust Alternative Dispute Resolution (ADR) strategies such as mediation and negotiation. The Caseworker will work closely with residents, legal representatives, and technical teams to ensure statutory repairs are completed promptly while safeguarding the interests of both vulnerable tenants and the Council.
Responsibilities
- Oversee housing disrepair claims from end-to-end, maintaining high standards of case administration
- Lead proactive ADR initiatives (mediation, direct negotiation) to achieve fair settlements without formal litigation
- Conduct thorough investigations, assess Council liability, and coordinate prompt execution of statutory repairs
- Represent the Council at court hearings, arbitration panels, and mediation sessions as required
- Prepare comprehensive evidence packages, legal documents, and detailed witness statements
- Liaise and negotiate directly with tenant's solicitors to reach sensible, cost-effective settlements
- Work closely with internal building surveyors, repairs contractors, legal service providers, and teams across Housing Benefits and Property Services
- Monitor contractor performance and track legal service providers to ensure statutory compliance and service delivery
- Provide compassionate, practical housing management support to residents, with particular focus on vulnerable individuals
- Address and resolve complex access issues and arrange temporary rehousing when necessary
- Ensure all actions strictly comply with landlord-tenant legislation, Civil Procedure Rules (CPR), Pre-Action Protocols, and Council policies
Requirements
- Proven track record in managing housing disrepair cases, legal casework, or housing disputes within a local authority or social housing setting
- In-depth understanding of landlord-tenant legislation, Civil Procedure Rules, and housing disrepair pre-action protocols
- Practical experience applying Alternative Dispute Resolution (ADR) methods and drafting professional witness statements
- Strong negotiation, conflict resolution, and stakeholder management skills
- Ability to conduct home and site visits across the borough
Benefits
- Direct access to Council hiring managers and interim opportunities across Hackney
- Dedicated candidate support from our internal recruitment team
Important Details
- This role is subject to a Standard DBS Check
About the Company
Connect2Hackney is the dedicated internal talent team supplying high-quality interim workers to the London Borough of Hackney, connecting skilled professionals with meaningful opportunities across the council and delivering essential services to the local community.
