About This Role
Supporting patients throughout their breast care journey, from initial screening through diagnosis, treatment, and follow-up, is the core of this Client Navigator Level II role. This position coordinates appointments, referrals, medical records, insurance authorizations, and patient resources, ensuring a smooth and positive patient experience.
Responsibilities
- Coordinate patient care from screening through diagnosis and follow-up
- Coordinate internal and external referrals and obtain outside medical records, mammograms, pathology results, and other required documentation
- Provide navigation support to newly diagnosed patients and identify barriers to care
- Coordinate genetic testing referrals, including insurance verification, financial hardship forms, and communication with testing providers
- Refer patients with high-risk lesions or genetic risk to appropriate specialists
- Maintain accurate patient databases, including appointments, diagnostic workups, diagnosis/staging information, and survivorship care plans
- Maintain records, patient data, and meeting documentation to support compliance
- Facilitate financial clearance and counseling for pre-operative breast surgery patients
- Monitor breast cancer registry data and support presentations and grant submissions as needed
- Collaborate with clinicians, departments, and staff to address workflow challenges and improve patient care
- Support community outreach and educational programs focused on breast health, cancer prevention, and early detection
- Schedule and coordinate meetings with providers and administrators regarding breast program needs
- Verify insurance coverage and authorizations by phone and electronically
- Monitor referral work queues and triage/schedule patients as needed
- Assist patients with MyChart enrollment
- Report concerns and workflow issues to program leadership and provide recommendations when appropriate
- Provide coverage for OR scheduling staff when needed
Requirements
- Bachelor’s degree required
- Minimum 2 years of healthcare experience or procedural/OR scheduling experience
- Bilingual Spanish required
- Proficiency with EPIC scheduling tools, including Snapboard and Referral Work Queues
- Strong organizational and attention-to-detail skills
- Ability to manage high-volume scheduling in a fast-paced environment
- Excellent communication and collaboration skills
- Ability to prioritize competing demands and meet daily deadlines
- Ability to work effectively under pressure
- Strong patient-service and care-coordination skills
