About This Role
Working from a holistic, culturally, and religiously responsive approach, the Caseworker provides residents with a safe transitional shelter for healing. This role involves assisting clients to attain long-term independence and self-sufficiency.
Responsibilities
- Provide crisis intervention and emotional support to clients
- Assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients
- Conduct assessment, intake and assume case management responsibilities
- For clients who need to leave their homes, assist by giving them access to our home
- Complete risk assessments and assist in developing safety planning for the client
- If children are involved, help clients address the needs and safety concerns of their children
- Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files
- Track and compile monthly KPI reports
- Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtaining protection, seeking legal assistance, and/or other specific needs of the case
- Provide emotional support, validation, and a safe space for clients to express their feelings and fears
- Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home
- Participate in staff and team meetings, and professional development opportunities as required
Requirements
- Degree or Diploma in a related human/social service field such as Social work or Social service work OR Child and Youth Care Work and one (1) year of recent related experience, or an equivalent combination of relevant training, education, and experience
- Proficiency in French
- Communication skills and active listening
- Passion for uplifting and supporting women
- Resilience
- Positive Attitude
- Reliability
- Emotional Intelligence
- Conflict resolution
- Strong critical thinking skills
- Social perception to work with individuals who have difficulty expressing their needs
- Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management
- Knowledge of crisis-intervention methodologies
- Ability to compromise, negotiate, and work well with others
