About This Role
This important role supports constituents who contact the office for assistance with a wide range of issues. You will be a highly organised, compassionate, and proactive individual joining Michelle Scrogham MP
Responsibilities
- Assist with constituency surgeries, meetings, and follow-up actions as required
- Attend constituency meetings and represent the office as appropriate
- Respond to a high volume of enquiries from constituents by telephone, email, social media, and face to face
- Assist with complex constituency cases, maintaining communication with constituents and relevant organisations where necessary
- Draft clear, accurate, and appropriate responses to constituents
- Gather relevant information and liaise with appropriate organisations to help progress and resolve cases
- Record and log all cases accurately, monitoring progress and ensuring agreed actions are followed through
- Maintain accurate and confidential records in accordance with data protection legislation
- Ensure all cases are dealt with promptly, sensitively, professionally, and in accordance with the MP
- Handle sensitive personal information responsibly and maintain strict confidentiality at all times
- Support the wider constituency team with meetings, surgeries, and other activities as required
Requirements
- Excellent written and verbal communication skills
- Approachable, empathetic, and able to deal sensitively with people experiencing difficult circumstances
- Can manage a busy and varied workload
- Strong attention to detail and excellent organisational skills
- Confident communicating with constituents and external organisations by phone, email, and in person
- Can gather, assess, and communicate information clearly
- Understands the importance of confidentiality
- Able to work independently while contributing positively to a small, busy team
- Demonstrates sound judgement, discretion, and professionalism
- Previous experience of casework, constituency work, public-facing services, or a similar environment would be advantageous
- Comply with the Baseline Personnel Security Standard, undertaken by the Members
Benefits
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Important Details
- Schedule: 3 days a week
- Occasional requirement to work outside normal office hours and to travel for work, including attending meetings and constituency events
About the Company
Michelle Scrogham MP