Caseworker

About This Role

This Caseworker position supports constituents in navigating federal programs and services within the office of Jeff Kibble, Member of Parliament for Cowichan-Malahat-Langford. The role involves advocating on behalf of constituents, liaising with government departments, and providing timely updates on case progress. It requires strong problem-solving skills, discretion, empathy, and a solid understanding of government processes.

Responsibilities

• Handle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy
• Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues
• Maintain accurate and confidential records of constituent interactions, correspondence, and case progress
• Provide timely updates to constituents on the status of their files and next steps
• Track trends and emerging issues in the riding that may require the Member’s attention or broader policy consideration
• Build and maintain positive relationships with community groups and stakeholders
• Provide administrative support to the office as needed, including correspondence, scheduling, and reception duties

Requirements

• Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience
• 1–3 years of experience in casework management or in a client-service role
• Experience providing administrative or front-desk support in an office environment
• Strong understanding of federal government programs, services and government processes
• Strong ability to communicate orally and in writing
• Strong problem-solving and analytical skills and attention to details
• Ability to manage competing priorities in a fast-paced political environment
• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
• Valid driver’s license and access to a vehicle

Nice to have:

• Experience working in a client service or case management role, preferably within government social services or the non-profit sector
• Experience working in a politically sensitive or public-facing environment

Important Details

• Schedule: minimum of four hours per week on-site at the Duncan office
• Employment type: full-time or part-time
• Start date: as soon as possible

Application Process

• Only selected candidates will be contacted for next steps
• This posting will remain advertised until all business requirements are met