Case Manager Immigration Bilingual Spanish

About This Role

This Case Manager role involves providing comprehensive case management for participants in the Intensive Supervision Appearance Program (ISAP), from their entry to release. The position requires administering program policies and procedures as defined by the Department of Homeland Security (DHS) contract, focusing on intensive supervision and connecting participants with essential community resources.

Responsibilities

• Develop, implement, coordinate, review, and update case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements
• Meet with participants face-to-face regularly as required by contractual obligations
• Develop and maintain accurate and complete case records for all ISAP participants from entry to release from ISAP
• Proactively manage cases using all appropriate tools and techniques
• Maintain confidentiality of all records
• Conduct intake interview and orientation session with each ISAP participant within contractual timeframes and requirements
• Install electronic monitoring equipment on ISAP participants as necessary and monitor compliance with the electronic monitoring program
• Assist ISAP participants with acquiring travel documents from their countries of citizenship
• Maintain a log of travel document information for each participant
• Evaluate English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants
• Coordinate and facilitate translation services for ISAP participants, including emergency translation services
• Connect participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment or facilitative resources
• Identify and coordinate services as required
• Supervise ISAP participants while in Company offices
• Establish schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services
• Coordinate with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations
• Review individual service plans, conduct risk/needs assessments, and write progress reports on a regular basis in compliance with contractual obligations
• Report on program violations in a timely manner using established reporting parameters
• Conduct home visits to verify participants’ places of residence in compliance with contractual obligations
• Perform emergency counseling for ISAP participants as needed
• Identify and maintain relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer