About This Role
Caring for assigned clients and connecting them to appropriate community service resources is the core of this Case Manager role. The position also supports clinical services in cooperation with the treatment team.
Responsibilities
- Receive referrals for Case Management services/treatment from therapists
- Provide an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training
- Be familiar with community resources and make appropriate referrals and/or link clients to those resources
- Provide case management monitoring of the client's condition(s) and progress or lack of progress and communicate this to the primary therapist
- Advocate on behalf of the client to ensure his/her access to needed resources and ensure their rights are respected
- Provide case management emergency services during work hours and after hours as assigned
- Provide psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assisting clinicians who facilitate group activities, and case management to improve the client's functioning and assist the client in being successful in his/her treatment goals
- Carry out all psychiatric rehabilitation services by client's treatment plan and goals and identify possible service needs to the primary clinician in support of comprehensive treatment planning
- Provide liaison services to state and local hospitals as needed
- Provide liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency
- Provide program and case consultation and education services as needed
- Track supported employment activities and assist with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director according to the Policies and Procedures for Volunteers of America Northern Rockies
- Provide documentation reflecting the course of treatment on time
- Actively participate in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities
- Maintain a suitable professional demeanor that includes contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance
- Maintain therapeutic responsibility for the collection of fees
- Accurately complete all necessary intake elements, admission process and meet all appropriate releases
- Provide transportation to clients using VOA fleet vehicles to facilitate case management and rehabilitative services
