Case Manager

About This Role

This case manager position is based at Bronx Grove, a building developed and operated by CAMBA Housing Ventures. The role involves maintaining professional relationships with clients, conducting assessments, and assisting tenants in achieving their independent living goals by identifying and connecting them with community resources.

Responsibilities

• Maintain professional relationships with clients and compliance with HIPAA regulations
• Practice Universal Precautions/Standard Protocol & Procedures
• Comply with all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information
• Review all documentation establishing tenants' eligibility for the program and make file copies
• Create and maintain tenant files
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency
• Conduct group sessions and/or workshops to assist tenants with independent living skills
• Recommend and implement strategies to persuade tenants to participate more fully in this process
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes
• Participate in case conferences
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization
• Provide all required information for weekly/monthly/quarterly/annual reports
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building)
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenants with referral organizations
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf
• May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability