About the role
At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.
Essential Responsibilities
- Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
- Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file
- Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
- Enhances personal knowledge and skill through community and agency educational forums
- Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
- Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
- Perform other duties as assigned
Qualifications Education/Experience:
- Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- 2 or more years of applicant interview or case management experience
- Experience working with program target population (preferred)
Skills, Knowledge & Abilities
- Learn and adhere to The Salvation Army Social Services Code of Ethics
- Adhere to professional codes of ethics as they apply to professional licensing
- Understand and adhere to professional boundaries within and outside of the organization
- Maintain client confidentiality and obtain appropriate releases of information
- Complete Safe From Harm training, and keep current as needed
- Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
- Complete Caseworker Certification Program within 120 days of hire
Computer Skills
- Proficient in Microsoft Office 365
- Basic knowledge of Teams and Sharepoint
- Proficient in SIMS (ServicePoint) software within 90 days
- Willingness to learn new software as needed
Certificates And Licenses
- Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
- Complete Safe From Harm training, and keep current as needed
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