This Case Manager role is part of the Interim Housing team at the Hollywood Inn South location, assisting clients in breaking the cycle of homelessness. The position supports clients through all phases of homelessness, from street to permanent housing, by helping them access and maintain necessary services and navigate coordinated entry systems.
Responsibilities
Conduct intake and individualized needs assessment for all participants and collaborate to develop an Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income, and other personal goals identified by the participant, including medical, mental health, substance use, financial resources, vocational, and social support needs
Provide referrals, linkages, information, and support to resources that help participants to achieve their ISP goals
Evaluate strengths and challenges to addressing short-term and long-term goals, conduct a 90-day review with the participant after initial intake
Maintain documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintaining a complete, accurate, and current participant file with all required documents
Maintain confidentiality of participant files per HIPAA and all applicable guidelines
Develop therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals
Provide crisis intervention and risk assessment services focused on increasing safety and enhancing the clients’ ability to independently solve problems, utilize effective coping skills, and manage and self-coordinate their own care, including services for individuals with chronic trauma
Use motivational interviewing and trauma-informed care in service delivery
Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Requirements
Analytical skills and attention to detail: gather and interpret data, identifying trends, patterns, and insights to inform decision-making; ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks
Collaboration and teamwork: work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders; contribute to team goals and recognize the strengths and contributions of others
Communication: convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages, and maintains their attention
Creativity and initiative: take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities; think outside the box, generating innovative solutions to problems or challenges
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Critical thinking and problem solving: analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome
Ethics and boundaries: maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries
Employment eligibility verification
Be able and willing to obtain CPR/First Aid training
Successfully complete a Tuberculosis Test, Background Screening, and Drug Test as a condition of hire
Have reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage
Authorization to work for any employer in the U.S.
Nice to have:
Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field
Benefits
Various scheduling options
Generous time off
Health and wellness benefits
Opportunities for professional growth across the state
Medical, dental, and vision coverage
Vacation and sick time
Paid holidays
Retirement plan
Important Details
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Driving: required
Work expectations: all regular and customary work must be performed within California; no fully remote positions; work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time
About the Company
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. The company helps an average of 23 people per week to find a place to live.
PATH's mission is to end homelessness for individuals, families, and communities.
